Licensed Property and Casualty Producer and State Farm Bank Certification.

- Gain knowledge and educate patients on the effects, benefits, and overall experience of the different cannabis products that we offer- Providing excellent customer service, for the entirety of a patient’s time a patient with usMaintaining proper visitor log- Answer questions and provide patient education on cannabis products.- Keeps informed of all policies, procedures, and programs in accordance with COMAR- Up to date and continued cannabis training/education- Verifying patient eligibility, handling transactions, giving correct discounts, and correct change- Maintain strictest confidentiality in compliance with HIPAA guidelines- Operating Point of Sale system, assist in verifying online orders for in store pick-up and delivery- Answering phones with proper greeting and taking appropriate messages

- Provide exceptional customer service, develop rapport with patients while ensuring all questions and/or concerns are and answered- Advise patients on the process to become a new patient and/or to renew and maintain their current patient status- Recommend, select and help locate the proper medicine for patients depending on their individual needs- Ring up sales on Point of Sale System and process cash and debit transactions- Set up and break down display cases daily; assist in display maintenance and housekeeping- Assist in processing and replenishing merchandise and monitoring floor stock- Perform data entry and manage patient database, answer phone calls, assist in maintaining cleanliness and upkeep- Maintain strictest confidentiality in compliance with HIPAA guidelines- Perform other related work as required

Developmental Disabilities Administration, Operations Division.

Experience as an Inventory Specialist and Customer Service Representative. Experience training and performance in animal care, customer advising, nutritional expert. As well as merchandise inventory management, processing and receiving.

I've worked at the Baltimore Human Resources Center in many areas over the years. I worked for the Client Services Division where I worked on processing an array of duties which included processing employee personnel actions, customer service, record retention and management. I worked with the Strategic Planning Division where I worked on the software systems while also building tracking databases for some of the hiring programs that we offer. I then worked more on the Customer Service/Relations side where I worked at the Help Desk and handled the vacancy announcements and information aspect being the point of contact for applicants and employees with the Centers for Medcare and Medicaid Services.After some time with the Help Desk, I transferred to work with the Office of the Director's Internal Accountablilty and Workforce Management team. During that time, I assisted on all of the auditing projects and performed a full spectrum personnel transaction review to ensure accuracy and compliance according to US Code of Federal Regulations manual. Internal reviews and auditing of the HR processing aspect included analyzing employee records and create reports to assist in the improvement of our quality and services that we provide to our customers.

Internal Accountability and Workforce Management is primarily the area I work in at the moment. I do internal audits on employee records, HR databases and processing transactions. I also oversee the daily functions of the BHRC Help Desk and serve as an advisor and Team Lead for three help desk employees. I run a lot of queries and reports to track daily, weekly, monthly and quarterly work flow processes.

I worked in different areas during three summers to get some basic government functionality knowledge and experience.