Schauri Dixon, M.S.Ed. Email & Phone Number

Los Angeles Metropolitan Area

Miami, Florida, United States

• Oversee recruitment initiatives for programs to ensure a diverse and inclusive applicant pipeline, coordinating events and maintaining relationships with prospective candidates
• Main point of contact for key stakeholders, identifying opportunities to improve customer satisfaction
• Organized audit of over 300 outstanding admissions files including managing outreach campaign, reviewing documents for accuracy and updating candidate files for completion
• Responsible for payment for… Show more
• Responsible for payment for all office events and customer materials as needed, including reconciliation of transactions through Workday
• Initiated the creation of training documents, detailing departmental procedures thus increasing overall efficiency and communication with customers Show less

• Displayed empathy and confidentiality when counseling customers on policies, procedures and regulations related to program
• Analyzed case data generated through Salesforce to determine ways to improve overall stakeholder satisfaction and created training documents to inform staff of best approaches regarding the program and customer concerns
• Utilized PeopleSoft information system to run reports to determine customer eligibility at the end of every semester
• Managed communication… Show more
• Managed communication outreach to customers regarding eligibility status, coordinated and conducted appeal sessions for customers as needed
• Hired and supervised a team of 3 part time employees Show less

• Provided exceptional customer service for the universities’ centralized campus information center, servicing a population of over 55,000
• Promoted after 6 months to lead contact for customers with repeated or complex needs, utilizing problem solving and interpersonal communication skills to provide knowledge and solutions
• Averaged 60 interactions per day, utilizing Salesforce to document each customer interaction
• Created and facilitated trainings geared towards increasing… Show more
• Created and facilitated trainings geared towards increasing customer knowledge on services provided by the department
• Mentored new hires, providing an overview of departmental culture and best practices Show less

• Exceeded semester-based retention goals by actively cultivating relationships with candidates through in person events and use of lead database
• Assisted with establishing relationship management strategies for prospective applicants, providing key stakeholders with effective feedback to establish policy and procedures to ensure customer satisfaction
• Created and implemented on-boarding for admitted candidates and continued to maintain productive working relationships to ensure… Show more
• Created and implemented on-boarding for admitted candidates and continued to maintain productive working relationships to ensure success Show less

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Master Of Science - Ms, Adult Education And Human Resource Development