Andri Scheffer Email & Phone Number

Portugal

Portugal

- Customer service by phone and in store- Registration and management of loyalty cards- Management of the points program- Customer portfolio management- Responsible for opening and closing the central cash register- Responsible for exchanges and returns- Training and integration of new employees- Conference and launch of new articles received from suppliers in the system- Organization and replenishment in store

Brazil

- Carrying out daily administrative tasks- Reviewing and presenting service contracts- Issuing invoices- Sending documents for accounting- Scheduling meetings with the team and customers- In-person customer service and digital channels- Presentation of services and products at fairs and events

Brazil

- Carrying out internal and external administrative tasks- Supervising the issuance of invoices- Supervising the stock of products and suppliers- Supervising the stock of supplies- Monitoring and supporting accounting- Monitoring and supporting human resources- Scheduling meetings- Control incoming and outgoing correspondence- Organization and archiving of documents

Brazil

- Monitoring of anomalies in B2B orders- Monitoring of B2B exchanges and returns- Analysis of customer data in CRM on a weekly basis, with the aim of identifying commercial opportunities- Supervision of CRM and Customer Service Tickets- Support and clarification of doubts about products and procedures in partner stores- Contact with internal marketing to develop promotional materials, to support advertising in partner stores- Monitoring of Visual Merchandising in partner stores- Monitoring and integration of new internal sellers- Participation in commercial sector meetings, events and training external- Relationship with other areas of the company such as: purchasing, tax, logistics and marketing

Brazil

- Leadership of a team of 15 employees- Supervision and coordination of productivity- Responsible for implementing operational improvements- Selection and training of new employees- Daily, weekly and monthly quality control- Stock control of raw materials and supplies- Supervision of incoming and outgoing invoices