Customer support for leading high-end e-commerce espresso and coffee retailer. Daily interaction with customers providing general support for sales, order processing, technical advice, and troubleshooting.

Integral piece in the success of launching digital ad campaigns. Responsible for the end-to-end campaign delivery across all accounts. Partner with Client Service Managers to ensure campaigns were efficiently executed to the highest level of client satisfaction.

Video production lead and instructional mentor for non-profit mentoring organization.

In my role as Ad Ops Assistant I closely worked with QA Teams to create and update analytic reports using proprietary software. I assisted in building internal SEM Term blacklists. Helped categorize high CPC search engine marketing terms for internal ontology. Review/verify/re-categorized existing semi-reviewed search-engine marketing terms. I also verified and suggested overlooked category search terms.

As the Boom Operator on this feature I was responsible to record live, in the field sound and dialogue. I worked alongside the mixer and together we were responsible to record the cleanest audio possible.

Reported to lead editor to perform tasks mainly oriented in organizing, transferring, encoding, and preparing files for editing. Some editing, DVD design and programming. Overall aiding the lead editor.

As a Sound Utility Engineer I worked closely with the Boom Operator as well as the Sound Mixer. I wrangled cables, taped down cables in appropriate spots, communicated to talent and crew, installed Lavaliere Microphones to talents clothing and helped the Boom Operator and Sound Mixer with anything else they needed.