Serena Chen Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Salesforce Admin- Played multiple roles, including business analyst, Salesforce admin, and end user to ensure a successful rebuild (revitalised an inactive Salesforce system)Gather/analyse business requirements to design/document Salesforce solution- Deliver insights/evaluate processes for improvements to streamline operations- Bridging the Salesforce platform and key business stakeholders- Identify and solve business challenges and articulate technical solutions to solve those problem- Salesforce technology evangelist Corporate Experience Associate- Serve as the primary point of contact for client onboarding and relationship management- Organise and execute corporate campaigns to ensure successful client engagement- Facilitate cross-department communication to align client strategies and prepare feedback reports- Document client interactions and feedback, and generate regular reports on corporate experience activities

Australia

Australia

• Configuring/constructing Salesforce org from scratch.• Integrated/Mapped websites to Salesforce.• Daily Agile practicing e.g. stand-up, user stories, sprint.• Created documentation for each solution.• Involved in UAT stage to talk through the designed solution to stakeholders.• Provide/implement the customised solution for stakeholders• Developed communication skills and critical user experience thinking while addressing the requirements of stakeholders.

Palmerston North, Manawatū-Whanganui, New Zealand

-Communicated with the coordinator and clients about urgent situations, ensuring timely response and appropriate actions.-Provided daily care for multiple clients/patients as a support worker.-Assisted with household chores, ensuring cleanliness and comfort for clients.-Helped clients with personal hygiene tasks such as showering and emptying catheters.-Prepared meals according to dietary requirements and assisted with feeding when necessary.-Administered medications to clients, adhering to prescribed schedules and dosage instructions.

Palmerston North, Wanganui-Manawatu, New Zealand

I was working as a sales support and these are the responsibilities and experiences:-Keep customer or car records updated in the company's CRM system.-Proven ability to communicate effectively with management and team members, ensuring clarity and alignment on tasks and objectives.-Experience in managing detailed paperwork and documentation, demonstrating attention to detail and organizational skills.-Strong customer service skills, including teaching customer setting up the vehicle and support.-Familiarity with after-sales services, such as guiding customers through processes, indicating an understanding of user needs and requirements.-Dedication to providing professional services, ensuring customer satisfaction, and building positive relationships.

Education record

https://www.salesforce.com/trailblazer/schen15

Bachelor Of Science - Bs, Animal Sciences

Activities and Societies: Badminton -Gained experience in data analysis through zoology courses, where you recorded, analysed.