Serena Chen

Serena Chen Email and Phone Number

Salesforce Administrator and Corporate Experience Associate @ Bonfire
Auckland, NZ
Serena Chen's Location
Auckland, Auckland, New Zealand, New Zealand
About Serena Chen

Serena's career objective is to take the next step in her Salesforce career with an organisation that could expand her Salesforce knowledge, skills, and certifications to make an impact on improving user experience.Serena is a Certified Salesforce Consultant specialising in the nonprofit sector. I have foundational experience delivering projects using Sales Cloud, Service Cloud, Experience Cloud, Nonprofit Cloud, and Marketing Cloud.Serena adds value by being proficient in solution design, agile practices, project management, user management, data analysis, security settings, report and dashboard creation, and automation tools like Flow. With extensive customer relationship skills. Prioritising customer experience to provide tailored solutions and utilised CRM systems for support and analysis.Before her Salesforce career, she had worked in various industries where she developed her expertise in communication, problem-solving, and documentation. The experiences enabled her to build solutions that are architecturally sound and highly appreciated by end users.

Serena Chen's Current Company Details
Bonfire

Bonfire

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Salesforce Administrator and Corporate Experience Associate
Auckland, NZ
Website:
bonfire.co.nz
Employees:
4
Serena Chen Work Experience Details
  • Bonfire
    Salesforce Administrator And Corporate Experience Associate
    Bonfire
    Auckland, Nz
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  • Bonfire
    Salesforce Administrator & Corporate Experience Associate
    Bonfire Aug 2024 - Present
    Auckland, New Zealand
    Salesforce Admin- Played multiple roles, including business analyst, Salesforce admin, and end user to ensure a successful rebuild (revitalised an inactive Salesforce system)Gather/analyse business requirements to design/document Salesforce solution- Deliver insights/evaluate processes for improvements to streamline operations- Bridging the Salesforce platform and key business stakeholders- Identify and solve business challenges and articulate technical solutions to solve those problem- Salesforce technology evangelist Corporate Experience Associate- Serve as the primary point of contact for client onboarding and relationship management- Organise and execute corporate campaigns to ensure successful client engagement- Facilitate cross-department communication to align client strategies and prepare feedback reports- Document client interactions and feedback, and generate regular reports on corporate experience activities
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  • Blaze Your Trail
    Project Team Lead
    Blaze Your Trail Jul 2024 - Present
    Australia
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  • Blaze Your Trail
    Salesforce Administrator
    Blaze Your Trail Jun 2024 - Present
    Australia
    • Configuring/constructing Salesforce org from scratch.• Integrated/Mapped websites to Salesforce.• Daily Agile practicing e.g. stand-up, user stories, sprint.• Created documentation for each solution.• Involved in UAT stage to talk through the designed solution to stakeholders.• Provide/implement the customised solution for stakeholders• Developed communication skills and critical user experience thinking while addressing the requirements of stakeholders.
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  • Healthvision New Zealand Ltd
    Community Support Worker
    Healthvision New Zealand Ltd Aug 2023 - Sep 2023
    Palmerston North, Manawatū-Whanganui, New Zealand
    -Communicated with the coordinator and clients about urgent situations, ensuring timely response and appropriate actions.-Provided daily care for multiple clients/patients as a support worker.-Assisted with household chores, ensuring cleanliness and comfort for clients.-Helped clients with personal hygiene tasks such as showering and emptying catheters.-Prepared meals according to dietary requirements and assisted with feeding when necessary.-Administered medications to clients, adhering to prescribed schedules and dosage instructions.
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  • Honda New Zealand Ltd
    Sales Support
    Honda New Zealand Ltd Feb 2023 - Aug 2023
    Palmerston North, Wanganui-Manawatu, New Zealand
    I was working as a sales support and these are the responsibilities and experiences:-Keep customer or car records updated in the company's CRM system.-Proven ability to communicate effectively with management and team members, ensuring clarity and alignment on tasks and objectives.-Experience in managing detailed paperwork and documentation, demonstrating attention to detail and organizational skills.-Strong customer service skills, including teaching customer setting up the vehicle and support.-Familiarity with after-sales services, such as guiding customers through processes, indicating an understanding of user needs and requirements.-Dedication to providing professional services, ensuring customer satisfaction, and building positive relationships.
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Serena Chen Education Details

Frequently Asked Questions about Serena Chen

What company does Serena Chen work for?

Serena Chen works for Bonfire

What is Serena Chen's role at the current company?

Serena Chen's current role is Salesforce Administrator and Corporate Experience Associate.

What schools did Serena Chen attend?

Serena Chen attended Trailhead By Salesforce, Massey University.

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