Sophan Cheng Shattuck, Phr Email & Phone Number

Aurora, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

• Increased operational efficiency by 25% by fully implementing Workday and optimizing HR processes.• Achieved a 30% reduction in HR process time by optimizing People technology through strategic configurations and automations.• Coordinated with 6 vendors to implement integrations, enhancing system compatibility.Own all aspects of People technology, including configuration, testing of system changes, report writing, system upgrades and workflows with a focus on partnering to streamline and automate processes

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

As HRIS Analyst for Zayo Group LLC, I am responsible for Workday system optimization, implementation of new modules, testing, configuration and analytics. I partner with business stakeholders to increase business efficiency and automate business processes through Workday.

Boulder, Colorado

• Provide Tier 1 & 2 support for HRIS users.• Assisted with HRIS implementations and support of deployed modules.• Create, test, and deploys custom reporting for supported teams.• Assists teams with data transformation for loading.• Support production roll-outs.• Provide ongoing production support.• Serve as peer reviewer with HRIS Administrator for all SOX related items.• Conduct research and gather business requirements to be utilized in the analysis and development of proposed solutions.• Customize pre-existing tools used to obtain and document information/data required.

Englewood, Co

• Answering customer phone calls and emails from clients requesting technical assistance.• Monitoring and responding to tickets, monitoring alerts, and general inquiries from internal and external customers.• Troubleshooting complex technical issues in a fast-paced data center environment.• Detailed documentation of the technical troubleshooting and issue resolution within the Salesforce ticketing system.• Effectively troubleshoot issues and resolve problems related to server operating systems (Red Hat Linux, MS Server 200x), core application stacks (IIS, Apache, MSSQL, MySQL, etc.), network infrastructure (switches, firewalls), and various managed services (managed storage, managed data protection).• Resolves operational issues with customers with strict adherence to the company’s Service Level Objectives.• Work with management to establish or revise procedures and processes as necessary.• Maintains an effective working relationship across internal departments by recognizing their functional objectives and keeping all lines of communication open.• Maintains a working knowledge of all products, processes and systems.

Greater Denver Area

• Supported clients with configuring Proliant’s Affordable Care Act dashboard• Reviewed data entries for correct reporting• Preformed audits of client accounts and reports• Provided technical support for clients questions and inquiries• Provided internal and external support through emails and phone calls

Greater Denver Area

• Manages the client implementation process• Develops and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience• Establishes and manages activities towards project milestones independently or in conjunction with Project Manager• Communicates continuously with clients and ADP Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule• Maintains milestones and project status in ADP Project Management Applications• Overcomes client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain objectives• Participates in formal hand-off of "live" system to other ADP departments• Applies implementation process methodology in furtherance of business objectives• Manages implementations for specific/specialized product(s) by working with the client to implement solutions that directly impact the entire client organization• Analyzes existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptation of client's needs• Determines optimal conversion methodology; then documents and delegates the accurate and timely conversion of client's data to the Data Conversion Services team• Builds client control information• Oversees integration to both ADP and Non ADP systems• Assesses the ideal conversion method• Guides client and/or team on functional design and integration into client's infrastructure• Consults with client to guide client's pre- and post-implementation testing of workforce management solutions• Monitors system testing during conversion ensuring accuracy• Identifies needs and delivers professional consulting services (potentially fee-based) to client• Creates complex custom reports

Denver Co

• Benefit and Stock Administration• Manage all day-to-day HR recordkeeping processing and systems• Develop extensive HR/Payroll systems/process flows and reporting, particularly inPayroll and HRIS automation• HRIS Development/Deployment• Manage all day-to-day Payroll recordkeeping processing and systems• Support the applicant, recruiting, applicant tracking and on-boarding processes• Support a mix of health & welfare, time off, 401K and stock administration programs• Support various compensation analysis and survey programs• Offer employee assistance in a multitude of settings• Lead HR project initiatives as needed• Packet Development and Inventory• Recruiting• Compensation Development

Aurora Co

• Maintain 200+ client base regarding their specific company operation and delivering guidance on customization of the Time and Labor website.• Provides technical service and support in troubleshooting and resolving any customer software and hardware concerns. • Work with human resource representatives, operations and sales partners to ensure client satisfaction with the Time and Attendance product. • Ensure ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs. • Participate in the Mentor program and other special projects in regards to training of new hires. • Identify and document any potential improvements in the Paychex Time and Attendance account specialist procedures such as training, documentation and system enhancements in order to keep a satisfactory relationship with clients. • Research and resolve complex billing issues from clients or field representatives, ensuring accurate billing and promoting client retention, and provides the necessary feedback to the client and or field using the HRIS accounting program.

Provided administrative support for managers within a successful restaurant by acting as a liaison betweenmanagement, employees and guests Preformed closing duties such as totaling sales, tilling the cash drawer and finalizing reports Trained and mentored new hires Demonstrated patience and a positive attitude while delegating tasks and giving instructions. Made a professional impression on guest and staff through positive, courteous, and friendlyattitude to ensure a satisfactory experience to build up guest loyalty. Set an example for staff by working hard to implement policies to ensure a swift and smooth shift.

Provided administrative support for the office manager with daily office tasks Processed payroll for Louis S. Fox group of Kasel Industries. Assisted IT manager with set up of time tracking system by installing cables, maintaining theTime in a Box software and supporting any technical issues Aided Accounts payable with filing documents, invoicing customers and paying vendors Responsible for end of day data backups of office equipment Preformed daily tasks such as answering phones, sorting mail, and coordinating meetings

Assisted travelers with flight reservations using Frontier Airlines’ award traveling program, EarlyReturns® Booked reservations using Sabre Travel Program Provided support for internal and external partners inquiries in regards to account balances usingthe Traverse application Maintained internal database using Microsoft Access for reporting purposes Created and supported email correspondence templates for team members use in communicationswith internal and external partners

Ba, Business Management

Associate Of Arts (A.A.), Business Administration And Management, General