Sophan Cheng Shattuck, Phr Email & Phone Number

Aurora, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

• Increased operational efficiency by 25% by fully implementing Workday and optimizing HR processes.
• Achieved a 30% reduction in HR process time by optimizing People technology through strategic configurations and automations.
• Coordinated with 6 vendors to implement integrations, enhancing system compatibility.Own all aspects of People technology, including configuration, testing of system changes, report writing, system upgrades and.

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

As HRIS Analyst for Zayo Group LLC, I am responsible for Workday system optimization, implementation of new modules, testing, configuration and analytics. I partner with business stakeholders to increase business efficiency and automate business processes through Workday.

Boulder, Colorado

• Provide Tier 1 & 2 support for HRIS users.
• Assisted with HRIS implementations and support of deployed modules.
• Create, test, and deploys custom reporting for supported teams.
• Assists teams with data transformation for loading.
• Support production roll-outs.
• Provide ongoing production support.

Englewood, CO

• Answering customer phone calls and emails from clients requesting technical assistance.
• Monitoring and responding to tickets, monitoring alerts, and general inquiries from internal and external customers.
• Troubleshooting complex technical issues in a fast-paced data center environment.
• Detailed documentation of the technical troubleshooting and issue resolution within the Salesforce ticketing system.
• Effectively troubleshoot issues and resolve problems related to server operating systems (Red Hat Linux, MS Server 200x), core application stacks (IIS, Apache, MSSQL, MySQL, etc.), network infrastructure (switches.
• Resolves operational issues with customers with strict adherence to the company’s Service Level Objectives.

Greater Denver Area

• Supported clients with configuring Proliant’s Affordable Care Act dashboard
• Reviewed data entries for correct reporting
• Preformed audits of client accounts and reports
• Provided technical support for clients questions and inquiries
• Provided internal and external support through emails and phone calls

Greater Denver Area

• Manages the client implementation process
• Develops and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience
• Establishes and manages activities towards project milestones independently or in conjunction with Project Manager
• Communicates continuously with clients and ADP Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule
• Maintains milestones and project status in ADP Project Management Applications
• Overcomes client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain objectives

Denver CO

• Benefit and Stock Administration
• Manage all day-to-day HR recordkeeping processing and systems
• Develop extensive HR/Payroll systems/process flows and reporting, particularly inPayroll and HRIS automation
• HRIS Development/Deployment
• Manage all day-to-day Payroll recordkeeping processing and systems
• Support the applicant, recruiting, applicant tracking and on-boarding processes

Aurora CO

• Maintain 200+ client base regarding their specific company operation and delivering guidance on customization of the Time and Labor website.
• Provides technical service and support in troubleshooting and resolving any customer software and hardware concerns.
• Work with human resource representatives, operations and sales partners to ensure client satisfaction with the Time and Attendance product.
• Ensure ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.
• Participate in the Mentor program and other special projects in regards to training of new hires.
• Identify and document any potential improvements in the Paychex Time and Attendance account specialist procedures such as training, documentation and system enhancements in order to keep a satisfactory relationship.

Provided administrative support for managers within a successful restaurant by acting as a liaison betweenmanagement, employees and guests Preformed closing duties such as totaling sales, tilling the cash drawer and finalizing reports Trained and mentored new hires Demonstrated patience and a positive attitude while delegating tasks and giving.

Provided administrative support for the office manager with daily office tasks Processed payroll for Louis S. Fox group of Kasel Industries. Assisted IT manager with set up of time tracking system by installing cables, maintaining theTime in a Box software and supporting any technical issues Aided Accounts payable with filing documents, invoicing.

Assisted travelers with flight reservations using Frontier Airlines’ award traveling program, EarlyReturns® Booked reservations using Sabre Travel Program Provided support for internal and external partners inquiries in regards to account balances usingthe Traverse application Maintained internal database using Microsoft Access for reporting purposes.

Ba, Business Management

Associate Of Arts (A.A.), Business Administration And Management, General