Lead a team of S.R.E.'s to enhance, maintain, and secure a hybrid on-premise and AWS cloud infrastructure. Work closely with all stakeholders to drive for positive change in process, trouble resolution, and overall security.

Summary:Working to drive automation and efficient IT helpdesk practices to a fast growing company through Okta optimizations, FreshService documentation and services, and automated endpoint deployments.Primary Project:Migrate HybridAD endpoint deployment into a pure AzureAD and Okta integrated solution to eliminate a legacy AD system for endpoint management.Growth areas:- Learning Okta workflows- FreshWorks FreshService automations and IT helpdesk methods and integrations- AzureAD/Okta/AD integration

Provide operational and infrastructure support for a DevOps team with a primary focus on Linux admin and integration.

Team Goals:Find areas within internal IT that need assistance automating processes or have a need for areas of focus outside their focus.Primary project area of focus:Planning and design of new endpoint deployment and management utilizing Intune/MS Endpoint ManagerMaintain and troubleshoot the endpoint deployments and use feedback for further developmentDevelop application packages, certificate deployments, configuration profiles and policies in line with current IT Services and IT Security policies.Began development of integration of device inventory with the companies ServiceNOW instanceDesigned testing procedures and processes for new software packages to be deployed via Intune.Enabled dropship deployment of devices straight from device vendor to the end user and automated device setup with no IT services interaction.Began migration of devices from on-prem AD to AzureAD

Summary:Perform the Operational duties within a DevOps environment for the development and support of a cloud based telecom NFV vendor solution within AT&T private OpenStack cloud.Areas of focus:- Linux VM design, deployment, and maintenance- BASH shell scripting for maintenance, monitoring, and automation purposes- HP Vertica DB infrastructure support- Cloud computing framework design and implementation on top of a custom OpenStack deployment - IP networking and routing support and troubleshooting- Windows Server admin and deployment assistance - Cloud environment engineering.- Troubleshoot and maintain a cloud based NFV solution utilizing MongoDB, REST API calls, a Nagios monitoring platform, and automation via Ansible scriptingFunctional Tasks:- Plan, organize, document, deploy, and support cloud based clustered Linux systems within OpenStack environments- Plan, manage, and certify upgrades and new installs on a variety of hardware and within VMWare and OpenStack cloud environments- Act as a team lead in IP networking, Linux administration, Linux system design and filesystems, Windows based administration activities, and- VM/hardware performance analysis- Diagnose and resolve all manner of hardware and application issues within complex integrated systems utilizing both team collaboration and vendor supplied resources.- Provide daily and off-hours support utilizing multiple types of ticketing systems- Provide leadership and training within my group to assist with upcoming new technologies- Perform operational functions as part of a SCRUM team.- Act as part of the operational arm within an Agile based development team for the design of new services

This role involved being a top tier support organization for the AIN/SS7 signaling equipment within the Ameritech/SBC/AT&T Telecom network. Primary areas of focus:- Manage maintenance and upgrade projects on the AIN/SS7 SCP/CSN clustered Solaris platform- Provide on-call support for AIN and SS7 platforms utilizing a ticketing system- Act as primary support for IP networking and infrastructure on the Lucent AIN SCP platforms (Solaris, Cisco iOS)- Support of services running on the Lucent AIN SCP platforms- Actively serve as a Solaris system administrator for the above platforms- Provide support for software applications and networking within the team

· Installation and software configuration of network equipment made by Cisco and 3Com · Troubleshooting and repairing interconnected networks throughout the campus · Documenting network installations and design for archiving and tracking purposes · PC and MAC setup and configuration · Training of new employees