▪ Focused on customer service as the liaison between insurance companies and customer claims ▪ Responsible for completing investigation, AR, and billing work queues and maintaining assigned account inventory in a timely manner, with attention to detail and superior quality to ensure a successful resolution

▪ Created data maps and transaction workflow documents for general ledger ▪ Tested customized software against customer-specific needs, generated reports and application-specific data that reflected how conversion data would be processed▪ Reviewed conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements▪ Coordinated and conducted readiness reviews to ensure conversion accuracy

▪ Supervised branch operations to ensure all functions were completed within compliance and in a timely manner▪ Managed daily financial operations including general teller duties, wire transfers, and positive pay transactions▪ Followed all federal and state regulations, procedural requirements, and audit and escalation procedures▪ Contacted affluent clientele to review current and suggest new personal, business, CD, and IRA accounts▪ Prepared end-of-month reporting to evaluate ROI and other key performance indicators▪ Developed reporting to achieve full potential and meet established business objectives▪ Assisted in the hiring of new talent and provided ongoing mentorship

▪ Oversaw all aspects of construction/restoration projects from planning to installation▪ Allocated resources for assigned projects▪ Supervised onsite personnel and subcontractors▪ Interfaced with project inspectors, contractors, architects, engineers, city and county officials, and clients▪ Created, reviewed, and edited estimates and insurance compliance service level agreements (SLA)▪ Performed quality assurance inspections▪ Negotiated with contractors to receive reasonable order costs