Scherezade A. Khan, Csm, Cspo Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

o Led triage and managed dependencies for all Information Technology and Business Systems programs in 50-person organization, including sprint planning and roadmap management in Jirao Refined cross-team capacity planning and cross-organization awareness using Agile principles with clearly defined SLAs, core reporting metrics in Jira, and building relationships with key stakeholderso Spearheaded and streamlined the IT General Controls program for internal user access to Klaviyo's backend by building relationships with key stakeholders at all levels in Engineering, Product Management, Security, and Internal Audit. Reduced attack path by 47%, remediated 92% of users' access within 12 months, and established 4 new monitoring controls.o Created JIRA governance, automation and service standards and processes to enhance operational excellence in collaboration with R&D, resulting in 100% adoption across Security, IT, Engineering, Product, and Design teams.

Boston, Massachusetts, Us

o Supported IT in rolling out significant system changes to multi-factor authentication and network infrastructure enhancements, ensuring minimal disruption and effective change management. Built and enhanced IT Operations programs to improve agility and resilience.o Drove adoption of Agile program as Scrum Master for 20-person Global IT team, increased sprint velocity by 200% within 6 months.o Led efforts to scale and standardize SDLC, project management methodology, and release management, achieving 30% increase in on-time product delivery and enhancing process predictability, efficiency, and customer satisfaction.o Enhanced IT General Controls (ITGC) program for IT Systems by implementing JIRA configurations and governance standards, resulting in 100% SOC 2 compliance.

Boston, Massachusetts, Us

I collaborated and engaged with Sales, Marketing, Security, and Finance leaders across all levels to complete projects, involving technical initiatives, such as security and compliance reviews, cost projection analysis, and software tooling implementations.o Oversaw $250K software procurement initiative, encompassing security reviews, beta testing, and change management processes, resulting in 15% increase in qualified lead volume within initial two months.o Built Agile program as Scrum Master for 30-person GTM Operations team, attaining 300% increase in sprint velocity within six months.

Cambridge, Massachusetts, Us

I collaborated with the Marketing, Customer Success, and Business Intelligence teams to ensure seamless alignment on lead scoring and prospecting initiatives. I utilized SQL to develop ideal customer profiles, informing strategic annual planning for go-to-market initiatives. o Spearheaded the development of a custom Wistia – Salesforce integration in partnership with Business Intelligence, resulting in 200% increase in MQL volume.o Managed end-to-end business process documentation and technical quality assurance for migration from HubSpot CRM to Salesforce, achieving 100% adoption rate of the new system.

Cambridge, Massachusetts, Us

o Collaborated with cross-functional stakeholders at the Senior Management level to develop strong pillars for Wistia's diversity, equity and inclusion philosophy o Co-founded Employee Resource Group (ERG) for non-Black people of color at Wistia and led monthly book club discussions on books by diverse authors o Defined and released a preliminary company-wide Code of Conducto Supported build-out of Wistia's DEI webpage as key internal stakeholder on content copy and design

Cambridge, Massachusetts, Us

I supported Sales team with tools, resources, and training by developing sales, training materials, and onboarding new Sales hires. I evaluated and refined sales processes and workflows to increase efficiency and scalability. I collaborated with Sales leadership to develop strategies and tactics for achieving sales goals.o Established and directed sales enablement and knowledge management initiatives for 25-person team, resulting in 50% reduction in training time.o Optimized and expanded lead routing criteria, enhancing sales team efficiency by 50%.

Boston, Ma, Us

I led implementation of Panorama Education's products and services for clients, delivering projects on time, within scope, and on budget. I served as an escalation point for frontline product support, addressing difficult technical questions and challenging client issues. I collaborated with Account Management, Sales, and Support Engineering to ensure effective service delivery and client satisfaction. I also built and maintained strong relationships with clients to understand their needs, goals, and challenges.o Employed SQL to create data dashboards for 9-person team, resulting in 10% enhancement in project scope accuracy and on-time delivery, while boosting client satisfaction.o Oversaw technical projects for portfolio of 30-45 clients, generating approximately $500K in ARR at rapid-growth education analytics startup with $13M ARR.

Boston, Ma, Us

Bachelor Of Arts (B.A.), Cum Laude, History

High School Diploma