Scherjang Singh Email and Phone Number
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Scherjang Singh personal email
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Global executive in fin-tech with a vision to transform organizational culture and member experience using emerging technologies and capabilities. A transformational leader with direct experience developing high performing teams and implementing cutting edge innovative solution. Expertise in consumer advocacy, partner management and drive automation enabled capabilities. Strategic leader and thinker, extremely passionate about facilitating the growth of teams, enjoying the challenge of analyzing qualitative and quantitative data.Specialties: Fin-tech, Operations strategies, Consumer advocacy, Learning transformation, digital solutions for Member Engagement and Servicing, Portfolio Management, 6 Sigma Methodologies.
Lendingclub
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Vice President, OperationsLendingclub Nov 2018 - PresentSan Francisco, California, Us
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Head Of Learning And DevelopmentLendingclub Jun 2017 - Nov 2018San Francisco, California, Us
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Board MemberVoices For Utah Children Sep 2021 - Present -
Vice President Learning DevelopmentSears Holdings Corporation Dec 2013 - Jun 2017Chicago, Il, UsAs VP of Learning and Performance for Sears, SJ reports into the Vice President of Talent and leads 100+ employees responsible for the learning and performance of 150,000 associates across 3,000 locations. In this role, SJ helped move away from the traditional learning and performance management systems, allowing Sears Holding to gravitate toward industry best practices on expertise management, gamification and micro-learning to establish a continuous learning culture known as Segno. These transformation initiatives increased call center sales productivity by 15% YoY, improved seasonal product sales per hour by 26%, and decreased compliance training across the enterprise by 23% through elimination of over-assignments. Sears' innovative work was recognized with over a dozen awards from Brandon Hall and Chief Learning Officer Magazine. -
Director Capabilities - Customer Care SolutionsAmerican Express Jul 2011 - Dec 2013New York, Ny, UsDefine and Implement emerging learning capabilities focused on 4 areas - Project Management and Collaboration, Business Intelligence, Content Management and Digital and Social Enablement (game based learning, video based learning)Implement a project management capability aimed at centralizing project intake, prioritization, resource management (forecasting and capacity).Help implement learning solutions enabled via gamification, social learning, peer-2-peer learning, virtual classroom, mobile based learning. -
Director - Learning TechnologiesAmerican Express Aug 2006 - Jul 2011New York, Ny, UsResponsible for the strategy and implementation of technology based learning solutions for the Service Delivery Network at American Express.Establish a strategic learning and performance roadmap in response to business problems.Acquire, develop and deploy innovative performance support solutions focused on learning management, learning content management, digital content management and capacity planning tools.Identify and prioritize business problems among customers and stakeholders including the call center, information technology, and training departments. Deliver intelligent, adaptive solutions focused on rapid content development and reuse of learning bytes; identify and implement multiple channels of delivery (podcasts, vodcasts, video streaming, social learning, game based learning).Integrate performance support systems with enterprise software applications into the workflow of the Service Deivery Network.Partner with IT departments for support of learning and performance infrastructure as well as integration of support into enterprise applications.
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Service Delivery Leader - Asia DesignAmerican Express Sep 2005 - Aug 2006New York, Ny, UsManaged content creation and design for the Telephone Service Center in Asia.Manage and oversee all matters relating to Instructional Design and Multimedia Development at the proprietary site in India, including strategy, planning, migration and service delivery. Design and implement the Business Contingency Plan for the process and ensure necessary tests for execution. Track performance scorecards and performance.Accountable for promoting skill development .Work closely and manage relationships with internal customers and key linkages at India as well as the U.S. and U.K. centers for implementing network-wide key initiatives.Proactively seek and deploy best practices from India and U.S. Learning Networks, standardize processes and improvement initiatives which can relate to process, controls, performance, quality, and cost.
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Relationship Manager - Service Phone PartnersAmerican Express Aug 2004 - Sep 2005New York, Ny, UsManaged relationships for TSC vendors for American Express in Asia.Monitor vendor reporting and MIS for partner sites in Manila and Mumbai.Manage all site escalations and interventions for the partner sites including Audit and Contractual Management.Manage all inbound call management for the partner site.Determining relevant budgets and forecasting for hiring and retention to manage and drive productivity with minimum attrition impact.Work Force Management and centralized call management.Ensure compliance on all internal processes for the vendor partner and adhere to AXP control measures prescribed.
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Project ManagerAmerican Express Sep 2001 - Sep 2004New York, Ny, UsEstablish operating processes for inbound phone operations between sending centers and receiving centers. Reported to the Director, Asia Phone Operations, managing timely set-up across a multitude of functions such as dialer ops, HR, floor operations, training, etc.
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Portfolio Control ManagerGe Capital 1999 - 2001Norwalk, Ct, Us
Scherjang Singh Skills
Scherjang Singh Education Details
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Amity UniversityMarketing And Information Technology -
Christ Church CollegeStatistics And Law
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Army SchoolScience
Frequently Asked Questions about Scherjang Singh
What company does Scherjang Singh work for?
Scherjang Singh works for Lendingclub
What is Scherjang Singh's role at the current company?
Scherjang Singh's current role is Head of Operations Strategy | Ex-Amex | Ex-GE | culture carrier, Ally, futuristic |.
What is Scherjang Singh's email address?
Scherjang Singh's email address is sc****@****exp.com
What is Scherjang Singh's direct phone number?
Scherjang Singh's direct phone number is +130389*****
What schools did Scherjang Singh attend?
Scherjang Singh attended Amity University, Christ Church College, Army School.
What are some of Scherjang Singh's interests?
Scherjang Singh has interest in Cooking And Traveling.
What skills is Scherjang Singh known for?
Scherjang Singh has skills like Strategy, Management, Leadership, Operations Management, Process Improvement, Strategic Planning, Six Sigma, Relationship Management, Call Centers, Program Management, Business Strategy, Pmo.
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