Heading publishing operations, vision and strategy for Wargaming globally.

Providing leadership for all regional publishing operations around the globe and provide strategic direction on global player relations.

Providing strategic direction to the player facing side of the European Operation of Wargaming including Community Management, eSports, Customer Service and Content Management.

Establish, lead and oversee the Customer Service team at Wargaming.net's European Headquarter near Paris, France.

A select group of European CX executives from the leading games and associated companies that work to collectively improve player experience for the betterment of the games industry across the region.

Beginning in 2005, when World of Warcraft was just launched in Europe I grew my professional Customer Service career at Blizzard Entertainment in both France (2+ years) and Ireland (4+ years). At Blizzard I started out leading and managing the performance of Customer Service teams and from 2009 on build up, established and led the European Workforce Management and Customer Service Live Operations groups responsible for staff planning, incident management, operational readiness and contact center management for two contact centers in France and Ireland.

Managing Partner, responsible for sales, HR, product development, communication, public relations and finances