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Chirag Shah Email & Phone Number
Fractional CIO and Chief Information Security Officer (CISO)
at
Southwest Key Programs
1 work email found
@hp.com
1 phone found area 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Fractional CIO and Chief Information Security Officer (CISO)
Location
Austin, Texas Metropolitan Area, United States
Who is Chirag Shah? Overview
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Quick answer
Chirag Shah is listed as Fractional CIO and Chief Information Security Officer (CISO) at Southwest Key Programs, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at hp.com, phone signal with area code 800, and a matched LinkedIn profile for Chirag Shah.
Chirag Shah previously worked as Chief Digital Officer (CDO) and Chief Information Officer (CIO) at Southwest Key Programs and Chief Strategy and Digital Transformation Officer at Southwest Key Programs. Chirag Shah holds Master'S Degree, Computer Science from Southern Methodist University.
Company email context
Email format at Southwest Key Programs
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{first}.{last}@hp.com
86% confidence
AeroLeads found 1 current-domain work email signal for Chirag Shah. Compare company email patterns before reaching out.
Profile bio
About Chirag Shah
Results-driven Digital Technology Leader. Extensive experience in leading strategic initiatives and teams of large-scale technology organizations, Fortune 100, Big 4 Consulting, and startups. Expertise in transforming customer journeys, optimizing the customer experience, driving measurable business benefits.Key accomplishments include Digital Transformation of legacy systems at Hewlett Packard, globally leading a $150M program, and managing the production and development of the world’s largest contact center at JP Morgan Chase. Delivered double digit customer experience improvements (NPS/CSAT) and $10m+ cost savings with insourcing, product development, production assurance, and automation. Additionally, experience at religious organization and nonprofit for IT management and as the formal treasurer.
Current workplace
Chirag Shah's current company
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9 roles
Chirag Shah work experience
A career timeline built from the work history available for this profile.
Chief Digital Officer (Cdo) And Chief Information Officer (Cio)
Current- $1B US organization delivering health and human services
- Partnering with President and CEO, and the Executive Leadership Team to a curate a 20-year vision through the formulation of a Master Plan
- Owns defining and executing the Digital pillar of the longer-term master plan.
- Transforming digital journeys to optimize member and employee experiences, improving digital operations, key business functions including finance, case management, member care, cyber security, and IT self-service.
Nov 2022 - Present
Chief Strategy And Digital Transformation Officer
Jun 2022 - Nov 2022
Founding Board Secretary
Current
Us India Chamber Of Commerce Austin
- 501c organization whose mission is to support professional, business, and economic development throughout the greater Austin area and facilitate bi-lateral trade with India.
- Working to establish the Austin chapter and provide a community for business leaders to connect
Feb 2023 - Present
Contact Center Strategy
- Fortune 100, $29B global leader in personal computer and printing solutions. HP manages a 13K+ agent contact center supporting 50+ languages across 75+ countries.
- Lead a $150M, multi-year contact center cloud transformation program involving diverse internal and external resources from multiple vendors with more than 100+ globally dispersed team members.
- Improved NPS and CSAT by 15% and reduced costs by $6M+
- Digital transformation journeys including AI, NLP/NLU, Automation and cloud migration.
- Increased customer self-service and reduced costs of agent interactions.
- Optimized infrastructure, architecture, vendor negotiations and implemented state if the art AI, NPL/NLU solutions.
Feb 2017 - Jul 2022
Applications Delivery Lead
- Fortune 250, $475B, global, payment technology company, providing contact center as services to key partners.
- Led the strategic initiative of contact center sites insourcing from third party provider platforms.
- Delivered +$5M ins savings and +10% CSAT improvements.
Sep 2015 - Jan 2017
Vp, Applications
- Fortune 100, $400B, global, financial services company with one of the world’s largest contact centers with call volume of 1.5B per year, 17,000+ agents and 99.999% uptime.
- Led a global team of 20+ resource to deliver multiple large-scale Genesys contact center programs.
- Delivered double digit customer experience improvements and cost saving of over +$20M.
- Partnered with senior business executives, developed transformation roadmaps considering business benefits, technology trends, cost savings, and execution risks and challenges.
- Managed global contact center operations. Consistently exceed strategic KPIS; production impacts below 8,000 customers per year from billions of interactions.
Jul 2008 - Aug 2015
Technology Consultant
- Deloitte, world’s largest professional services firm with over 400K employees and $59B in revenue
- Technology Project execution – Charter, RFP, Functional requirements, software development and Test
Apr 2005 - Jul 2008
Software Development Lead
- Startup providing auto dialers and predictive dialer solutions for multiple industry segments.
- Generated $2M in a span of 18 months by adding features, product scalability and introducing hosted deployment model.
Jun 2003 - Apr 2005
1 education record
Chirag Shah education
-
Southern Methodist University
FAQ
Frequently asked questions about Chirag Shah
Quick answers generated from the profile data available on this page.
What company does Chirag Shah work for?
Chirag Shah works for Southwest Key Programs.
What is Chirag Shah's role at Southwest Key Programs?
Chirag Shah is listed as Fractional CIO and Chief Information Security Officer (CISO) at Southwest Key Programs.
What is Chirag Shah's email address?
AeroLeads has found 1 work email signal at @hp.com for Chirag Shah at Southwest Key Programs.
What is Chirag Shah's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Chirag Shah at Southwest Key Programs.
Where is Chirag Shah based?
Chirag Shah is based in Austin, Texas Metropolitan Area, United States while working with Southwest Key Programs.
What companies has Chirag Shah worked for?
Chirag Shah has worked for Southwest Key Programs, Us India Chamber Of Commerce Austin, Hp, Visa, and Jpmorgan Chase & Co..
How can I contact Chirag Shah?
You can use AeroLeads to view verified contact signals for Chirag Shah at Southwest Key Programs, including work email, phone, and LinkedIn data when available.
What schools did Chirag Shah attend?
Chirag Shah holds Master'S Degree, Computer Science from Southern Methodist University.
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