$1B US organization delivering health and human services• Partnering with President and CEO, and the Executive Leadership Team to a curate a 20-year vision through the formulation of a Master Plan • Owns defining and executing the Digital pillar of the longer-term master plan.• Transforming digital journeys to optimize member and employee experiences, improving digital operations, key business functions including finance, case management, member care, cyber security, and IT self-service.

501c organization whose mission is to support professional, business, and economic development throughout the greater Austin area and facilitate bi-lateral trade with India.• Working to establish the Austin chapter and provide a community for business leaders to connect

Fortune 100, $29B global leader in personal computer and printing solutions. HP manages a 13K+ agent contact center supporting 50+ languages across 75+ countries.• Lead a $150M, multi-year contact center cloud transformation program involving diverse internal and external resources from multiple vendors with more than 100+ globally dispersed team members.• Improved NPS and CSAT by 15% and reduced costs by $6M+ • Digital transformation journeys including AI, NLP/NLU, Automation and cloud migration.• Increased customer self-service and reduced costs of agent interactions.• Optimized infrastructure, architecture, vendor negotiations and implemented state if the art AI, NPL/NLU solutions.• Developed strategic relationships with senior executive across multiple global business units and established a digital culture driving increased employee engagement and talent up-skilling programs

Fortune 250, $475B, global, payment technology company, providing contact center as services to key partners.• Led the strategic initiative of contact center sites insourcing from third party provider platforms.• Delivered +$5M ins savings and +10% CSAT improvements.

Fortune 100, $400B, global, financial services company with one of the world’s largest contact centers with call volume of 1.5B per year, 17,000+ agents and 99.999% uptime. • Led a global team of 20+ resource to deliver multiple large-scale Genesys contact center programs.• Delivered double digit customer experience improvements and cost saving of over +$20M.• Partnered with senior business executives, developed transformation roadmaps considering business benefits, technology trends, cost savings, and execution risks and challenges.• Managed global contact center operations. Consistently exceed strategic KPIS; production impacts below 8,000 customers per year from billions of interactions.

Deloitte, world’s largest professional services firm with over 400K employees and $59B in revenue• Technology Project execution – Charter, RFP, Functional requirements, software development and Test

Startup providing auto dialers and predictive dialer solutions for multiple industry segments. • Generated $2M in a span of 18 months by adding features, product scalability and introducing hosted deployment model.