Robert S. Email & Phone Number

Charlotte, Nc, Us

Boulder, Colorado

• Provide award-winning customer service (recipient of national service excellence award three years in a row)• Collaborate with internal and external stakeholders and prioritize tasks to ensure schedules, budgets, and service expectations are achieved.

Maplewood, Mn

Responsible for handling a wide range of incoming calls and face to face questions/conflicts with customers and vendors. Manage a high-volume workload within a deadline-driven environment.• Designed and implemented customer rewards program in local store that was later adopted across regional footprint• Recruited, mentored, and retained team members by creating an inclusive team environment• Exceed weekly store objectives through effective scheduling, marketing, inventory control, and shrink reduction• Increased weekly sales through creative merchandising that accounts for product inventory while meeting customer demand• Built and maintained strong relationships with colleagues and vendors to improve overall store performance

Hudson, Wi

• Planned and led monthly den meetings for fifteen youth, proactively coordinated community serviceactivities, and mentored youth to achieve physical, emotional, and social growth.• Developed and managed advancement inventory records, obtained and presented achievementawards, and facilitated active participation of youth and parents to attain annual scout requirements.• Developed, published, and distributed monthly newsletter to Scout community to foster consistentcommunication of achievements, upcoming events, and expectations.

Woodbury, Minnesota

Successfully led and simultaneously managed several product development projects from inception to delivery. Collaborated with global stakeholders, optimizing production through efficient sourcing, and achieved a 15% cost reduction, while maintaining high quality standards.

Grantsburg, Wisconsin

Successfully led ten projects for the U.S. Army Black Hawk Helicopter program, earning an achievement award. Leveraged industry expertise to deliver high-quality products and showcased agility through the rapid creation, testing, and presentation of 3D-printed prototypes to the U.S. Army within a three-day timeframe.

Minneapolis/St.Paul, Minnesota

Engineering experience in the manufacturing, water/wastewater, water filtration, food processing, and plastics industries. Permanent and contract work with various companies including Contour Plastics, US Filter, Hosokawa Bepex, Dahlen Systems, and TEC Engineering.Consistently delivered projects on time and under budget, utilizing standard engineering practices to develop SCADA screens for diverse water projects. Decreased implementation costs by generating efficient simultaneous and parallel test cases. Enhanced production line efficiency through the implementation of automation systems. Led a team to recreate three months of SCADA screens at a customer site within a five-day timeframe.

Bachelor'S Degree, Product Development

Bachelor of Science in Industrial Technology

Associate Of Science - As, Mechanical Engineering