Schmidt Fozo work email
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Schmidt Fozo personal email
At Advanced Networking Solutions, my focus is on delivering outstanding IT support and managing Information Technology Services with precision and dedication. My expertise in installing and configuring network hardware and software is matched by a commitment to training users for optimal hardware and software utilization.The Help Desk role at Connsci honed my skills in ticket resolution and technical troubleshooting, achieving a 100% satisfaction rate. Through this role, I've developed a robust competency in cloud administration and software development security, ensuring a secure and efficient IT environment for our clients.
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Help Desk TechnicianConnsciVirginia, United States
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Help Desk TechnicianAdvanced Networking Solutions Aug 2023 - PresentPalm Springs, Ca, Us Correlated events and incidents for management of Information Technology Services. Install LAN printers, scanners, desktop and laptop, computers and network UPS. Installed and configured network hardware and software. Maintained time and ticket tracking database. Perform the installation, integration, and support for software or hardware solutions. Train users on proper use of hardware and software -
Help Desk TechnicianConnsci Nov 2020 - Apr 2024Gaithersburg, Maryland, Us Responsible for updating and resolving request tickets as outlined by service level agreements. Resolving various technical issues including but to not limited to Network account unlocks, password resets, shared drive access, and Cisco any connect issues. Walk end users through step-by-step instructions for troubleshooting software and hardware issues. Attained 100% customer satisfaction through swift response and technical issue troubleshooting within a demanding environment. Provided support to hospitals, employees via trouble tickets and remote access. Responsible for installing, maintaining, and troubleshooting computer systems, peripherals, and software.
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Information Technology Support TechnicianUnited Airlines Oct 2022 - Nov 2022Chicago, Il, Us -
Desktop Support TechnicianDeltek Feb 2022 - Oct 2022Herndon, Va, Us Set up, manage user accounts and permissions to consent access to a network Update and maintain the computer inventory and equipment Assist in technical upgrading and maintaining of entire desktop systems Actively tracked and followed up with 20 incidents and service requests weekly via Footprints to resolve tickets within service level agreement Proactively performed routine tasks, such as provision new hire laptops, Conference room checks, and image laptops Provided daily technical support for outlook, network connectivity, peripheral equipment, and system issues Provided excellent customer service to an average of 90 employees per week via walk-up, chat support, desk-side visits, and out ticketing system by listening and responding to customer needs and diffusing tension during rush times Configured and deployed a weekly average of 20 imaged windows laptops, increasing productivity on user down scenarios Resolved hardware, software, and network connectivity shortfalls through use of telephone correspondence, remote desktop software, and physical onsite diagnostics that resulted in increased staff productivity with minimal downtime -
Control Room SupervisorSecuritas Security Services Usa, Inc. Oct 2020 - Oct 2022Parsippany, Nj, Us Supervise and directed the activities of 5 assigned staff daily ensuring staff adhered to standard and expectations of site Deploy reserve staff to incidents around the building as needed to maintain building security requirements Maintain logbook of visitors within the site, verifying credentials to make sure no unauthorized individuals successfully came onto the site -
Petroleum TechnicianUs Army Sep 2014 - Oct 2022Arlington, Virginia, Us Supervised and conducted laboratory tests on petroleum, oil, and lubricant products to ensure fire prevention and safety control for our troops. -
Security OfficerAmazon Apr 2020 - Jul 2022Seattle, Wa, Us Monitor video surveillance system for suspicious activity executing a follow-up action as needed to maintain security of the site Conducted hourly patrols of the site examining doors and gates to ensure security Quickly identified disturbances and took immediate action to prevent escalation in order to maintain security on the site -
Correctional OfficerTexas Department Of Criminal Justice Jul 2017 - Jul 2019Huntsville, Texas, Us Monitored Inmate behavior and ensured their safety and security in standards of the department Wrote reports on my hourly activities daily Assisted other officers de-escalate confrontations among inmates
Schmidt Fozo Skills
Schmidt Fozo Education Details
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Northern Virginia Community CollegeInformation Technology -
Year Up UnitedInformation Technology
Frequently Asked Questions about Schmidt Fozo
What company does Schmidt Fozo work for?
Schmidt Fozo works for Connsci
What is Schmidt Fozo's role at the current company?
Schmidt Fozo's current role is Help Desk Technician.
What is Schmidt Fozo's email address?
Schmidt Fozo's email address is sc****@****rmy.mil
What schools did Schmidt Fozo attend?
Schmidt Fozo attended Northern Virginia Community College, Year Up United.
What skills is Schmidt Fozo known for?
Schmidt Fozo has skills like Customer Experience, Presentation Skills, Active Dod Secret Clearance, Information Technology, Help Desk Support, Active Directory, Network Troubleshooting, Computer Hardware, Service Desk, Cybersecurity, Windows, Computer Repair.
Who are Schmidt Fozo's colleagues?
Schmidt Fozo's colleagues are Geovanni Cotovasquez, Travis "jt" Dill, Kyle Williams, Ira Lindsey, Rahsaan Tyler, Leonardo Estrada Andino, Fransie Macarthur Antoine.
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