Schmidt Fozo Email & Phone Number

Virginia, United States

Palm Springs, Ca, Us

 Correlated events and incidents for management of Information Technology Services. Install LAN printers, scanners, desktop and laptop, computers and network UPS. Installed and configured network hardware and software. Maintained time and ticket tracking database. Perform the installation, integration, and support for software or hardware solutions. Train users on proper use of hardware and software

Gaithersburg, Maryland, Us

 Responsible for updating and resolving request tickets as outlined by service level agreements. Resolving various technical issues including but to not limited to Network account unlocks, password resets, shared drive access, and Cisco any connect issues. Walk end users through step-by-step instructions for troubleshooting software and hardware issues. Attained 100% customer satisfaction through swift response and technical issue troubleshooting within a demanding environment. Provided support to hospitals, employees via trouble tickets and remote access. Responsible for installing, maintaining, and troubleshooting computer systems, peripherals, and software.

Chicago, Il, Us

Herndon, Va, Us

 Set up, manage user accounts and permissions to consent access to a network Update and maintain the computer inventory and equipment Assist in technical upgrading and maintaining of entire desktop systems Actively tracked and followed up with 20 incidents and service requests weekly via Footprints to resolve tickets within service level agreement Proactively performed routine tasks, such as provision new hire laptops, Conference room checks, and image laptops Provided daily technical support for outlook, network connectivity, peripheral equipment, and system issues Provided excellent customer service to an average of 90 employees per week via walk-up, chat support, desk-side visits, and out ticketing system by listening and responding to customer needs and diffusing tension during rush times Configured and deployed a weekly average of 20 imaged windows laptops, increasing productivity on user down scenarios Resolved hardware, software, and network connectivity shortfalls through use of telephone correspondence, remote desktop software, and physical onsite diagnostics that resulted in increased staff productivity with minimal downtime

Parsippany, Nj, Us

 Supervise and directed the activities of 5 assigned staff daily ensuring staff adhered to standard and expectations of site Deploy reserve staff to incidents around the building as needed to maintain building security requirements Maintain logbook of visitors within the site, verifying credentials to make sure no unauthorized individuals successfully came onto the site

Arlington, Virginia, Us

 Supervised and conducted laboratory tests on petroleum, oil, and lubricant products to ensure fire prevention and safety control for our troops.

Seattle, Wa, Us

 Monitor video surveillance system for suspicious activity executing a follow-up action as needed to maintain security of the site Conducted hourly patrols of the site examining doors and gates to ensure security Quickly identified disturbances and took immediate action to prevent escalation in order to maintain security on the site

Huntsville, Texas, Us

 Monitored Inmate behavior and ensured their safety and security in standards of the department Wrote reports on my hourly activities daily Assisted other officers de-escalate confrontations among inmates

Associate Of Arts And Sciences - Aas, Information Technology

Associate Of Arts And Sciences - Aas, Information Technology