Full Stack Software Engineering Certificate: Studied full stack web development and developed a personal portfolio with solo and group projects. Participated in daily technology deep-dive lectures and wrote code to utilize the knowledge in real-world business-applicable scenarios.Worked in teams on complex coding solutions regularly to gain real-world teamwork and communication experiences.Studied modern business methodologies such as Waterfall, Agile and Lean approaches.Completed two-week sprint solo and group projects utilizing full tech stacks to solve business issues with modern methods.

Provided expertise in workstation and enterprise server hardware and software installation and repair and maintenance.Maintained a high level of customer satisfaction through consistent and timely communication.Support as necessary on a 24-7 basis to limit system downtime during internal or external outages and peak enrollment periods.Provide desktop support for over 200 clients around the country by phone or in-person as needed to minimize downtime.Work with the Lansing IT Development team in support of various databases and application functionality as necessary to resolve Service Desk issues for users.Coordinate/plan for provisioning Lansing Trade Group locations with the necessary IT systems and Telco/internet services.On site installation of network/telco services as well as grain industry specific hardware at a variety of facilities all over the country.Demonstrate excellent communication skills for all levels of management while providing timely follow-up of any requests.Shoot, produce, and post daily web videos with market updates and business-related info via Final Cut Pro X and green screen multiple times a day direct to the company website.Produce photos, graphics, maps, and web assets via DSLR and Photoshop for marketing and employee purposes. Designed and implemented yearly AMM (Annual Merchandiser Meeting) mobile app for yearly sales conference.

Utilize expertise in digital photography and videography as well as post-production technologies and workflows.Work with local real estate companies to produce images and video for local properties and businesses for social media and other promotional material.Retouch and color-calibrate images using the latest industry-standard software and techniques.Experience with a variety of widely used lighting hardware and techniques.

Responsible for management, training, and development of the in house training and tech support teams.Served as a mentor to all new employees and personally helped develop a team of over 100 technicians and pro-level software instructors.Provided pro-level software training to individuals, groups and local businesses.Consistently recognized for outstanding leadership skills.Responsible for customer-facing software and hardware troubleshooting, diagnosis, and repair.Performed hundreds of hardware repairs on desktops, mobile computers, and devices.Cultivated strong hardware diagnostic skills and critical thinking processes.Polished customer service skills through face to face contact, phone, and email interaction.