Manager Client Services
CurrentI manage our national and local client service teams to ensure the best possible client service experience for our client base. This includes a customer facing CRM, maintaining positive service level agreements and positive net promoter scores. On the product side of our business, my teams are also responsible for product testing and debugging, product development and product partnerships. Additionally I coordinate efforts with our sales and retention teams, manage our compliance products… Show more I manage our national and local client service teams to ensure the best possible client service experience for our client base. This includes a customer facing CRM, maintaining positive service level agreements and positive net promoter scores. On the product side of our business, my teams are also responsible for product testing and debugging, product development and product partnerships. Additionally I coordinate efforts with our sales and retention teams, manage our compliance products including XML data feeds and API development. Show less
