Oversee Cleveland, Columbus, and Cincinnati markets

-Daily Leadership of Operations Manager, 2 supervisors, and 65 team members in a multi-shift operation -Provide feedback and evaluate key performance measures in shipping & receiving services, mail operations, reception, housekeeping, and meeting & technology services -Manage interdisciplinary projects ranging from cost savings initiatives to technology upgrades-Provide interim management support for national high-profile accounts -Account management of multiple established third party vendors -Evaluate and restructure workflow processes to increase efficiency and output -Responsible for payroll, inventory, hiring, scheduling, and profitability -Global Services Ambassador to promote available services to the clients while assisting with any facility related questions -Consistently meet or exceed budget while ensuring key performance measures are above determined standard set by the clients -Assist in onboarding of P&G new hires by sharing the services/opportunities available to them and providing tours of the World Headquarters -Conduct daily meetings to ensure employee training and customer satisfaction is met while maintaining a low turnover ratio

-Leadership and training of 18 crew members in a multi-shift operation-Educate employees on improving efficiency of work while empowering them to focus on their strengths-Hold daily team meetings to discuss achievements, deficiencies, and create new goals-Accountable for payroll, inventory, scheduling, and financial profitability of the facility-Evaluate Profit and loss statements to maintain low cost of goods and achieve unit financial goals-Improved regional financial stack ranking from 9 of 10 to 1 of 10 in a five month time frame-Improved year to date revenue 15% per month compared to year prior-Reduced labor costs year over year by 5% while increasing revenue and maintaining customer satisfaction

*School of EDU PAES- IMPACT Knee Osteoarthritis Study -Monitored exercise routine and blood pressure of patients -Analyzed and reported data on a weekly basis -Interacted with participants and assisted with questions they might have had regarding exercise and health*School of EHE- Nutrition Vending Research Study -Recorded data based on observation of consumer purchases and sales of food on campus-Interacted with consumers to gather further data on purchases and recruited participants for future studies