Shawn Schmidt Email & Phone Number

Wisconsin Dells, Wi, Us

Laval, Québec, Ca

Phoenix, Az, Us

Newark, California, Us

• Provided customer service for TurboTax customers and AARP members.• TurboTax: member of both Product Support and Security/Identity Protection groups.• Initially hired for TurboTax, but transferred to AARP after tax season.

Austin, Tx, Us

Responsibilities included, but were not limited to, overall store cleanliness, removal of any and all hazards, nightly cash deposits, and weekly bank deposits. I was also expected to provide general customer service, information regarding the hundreds of products within the store, and cashiering.

La Crosse, Wisconsin, Us

• Customer Service, Cashier, Stocking, Cleaning, Merchandising, etc. • Maintain a quality store image through cleanliness, merchandising, and product availability. Kwik Trip, Inc.employees serve our customers with products and services of the highest quality, 24 hours a day, and 365 days a year.

Phoenix, Arizona, Us

• Management and program support for Arizona State Parks' Central Reservation System, which includes our point-of-sale (POS), customer relations management (CRM), gross sales and visitation tracking, and of course, the reservation system. • Program support and oversight of the statewide volunteer program comprised of more than 2,000 volunteers. This includes the maintenance of the volunteer application software, background screening, training, service recognition, annual awards event, uniforms, and policy guidance. • Operations Division administrative support including procurement, risk management, policy compliance, human resources, and field support. Other positions held: Chief of Operations and Executive Consultant.

Tech Herd, a division of DECA LLC, has IT professionals who are dedicated, motivated, and knowledgeable. These words are not thrown around lavishly; they are earned in an industry that has constant changing methodologies, techniques, and knowledge.Our services range anywhere from education of technical matters to advanced network diagnostics and management, from home services to business solutions. The main goal in everything we do is to do right by the clients we serve: to make things exceptional, to make them reliable, and to make them affordably manageable.Every client we have is an honor to take care of, because their needs are our drive. That is what we do at Tech Herd: we run to a problem, not away from it. That is our professional promise to you.Services offered:· Win XP, Vista, Win 7, Win 8; Windows Server 2003-Windows Server 2012· Microsoft Office· Customer Relationship Manager· Macintosh hardware and software (Mac OS X 10.4-10.9), Mac OS Server· Cable engineering for networking, wireless solutions· Voice over IP telephony· Routers, hubs, firewalls· Backup, security, data protection and redundancy· Virus, malware and spyware protection and removal· Computer, server and system upgrades and repairs· Hardware, software upgrades both for PC and Mac· 24/7 Remote monitoring and maintenance service· Managed services and preventative maintenance

* Provide recommendations regarding business processes and information technology.* Expertise in navigating government processes relating to permitting, special event production and administration, and grant identification, application and administration.* Planning, logistics and site build management for the inaugural Wavefront Music Festival in 2012.* Directed government relations and secured the necessary State and City permits for the 2014 River West Music Festival.

Chicago, Illinois, Us

* Oversight of Human Resources, Park Services (revenue dept.), Marketing & Communications, and Legislative & Community Affairs Departments, as well as manage External Affairs and the day-to-day operations of the Office of the General Superintendent & CEO.* Cooperatively worked with other government agencies including, local, state, and federal agencies.* Led and directed the Chicago Park District’s national urban parks agenda and serve as a liaison to the Illinois Association of Park Districts, Illinois Park & Recreation Association, National Recreation & Park Association, City Parks Alliance, American Academy for Park & Recreation Administration, and International Federation of Park & Recreation Administration. * Served on behalf of the General Superintendent & CEO on various local boards as either a member or ex-officio member.* Oversight and leadership of the Permits Bureau with responsibilities covering the administration of special event, special event venue (includes management of seven facilities), media, and off-leash dog area permits.* Speaker at the National Recreation & Park Association's annual conference in 2008, 2009, 2010 & 2011 covering the topic of special event permitting and revenue generation.* Assisted the Director of Park Services with oversight of contracts for the management of Soldier Field, 9 Harbors, 6 Golf Courses, 2 driving ranges, Concessions, Charter One Pavilion (outdoor music/special event venue) and surface parking lots with combined revenue over $95 Million.* Directly supervised 24 employees ranging from management to seasonal staff. * Improved special event and media permitting process and management by streamlining internal procedures, improving application documents, and increasing event monitoring and accountability.* Identified, created and managed structural revenue growth generators in the Permits Division. Revenue increased from $1.75M in 2006 to $6.2M in 2010 (during a recession).

Milwaukee, Wisconsin, Us

* Oversight and leadership for the Planning & Development Division with responsibilities covering planning, project management, GIS mapping and database, grant writing, department archives, partnerships, and policy.* Management of an $8 Million capital improvement budget and $1 Million operating budget. * Supervision of eight employees including four landscape architects, grant writer & GIS specialist, natural areas manager, special project assistant, and office assistant.* Served as the Director's representative to external organizations and various boards.* Assisted the Director in the overall management of a $74 million agency including approximately 500 permanent and 1,100 seasonal employees, 150 parks & parkways, 15 golf courses, and 15,000 acres of urban open space.* Legislative liaison to County Executive's Office, County Board of Supervisors and other county departments.* Created and implemented new permit system for off-leash dog exercise areas, including forms, rules, petiquette, training of staff, Web site and inclusion of community groups.* Organized, coordinated and executed the 2006 Wisconsin Park & Recreation Association's Parks Tour conference.* Organized three public park forums with over 500 participants.* Provided oversight in management of 39 Friends groups, including the creation of 19 new Friends groups.* Host site coordinator for the National Recreation & Park Association's Health Summit in Milwaukee (January 2006).

Madison, Wi, Us

* Program coordinator for Wisconsin's 2002 Year of the Trails, a statewide trail promotional campaign.* Program assistant for Statewide Comprehensive Outdoor Recreation Plan Core Team, Parks Management Team and Trails Management Team, which creates State park and trail policy.* Coordinated with the Wisconsin Governor's Office and the Governor's appointed Year of the Trails Commission regarding Year of the Trails events, information briefings and meetings.* Participated in professional conferences as a speaker, organizer and participant.* Assisted in the organization of a successful 300-mile bicycle tour, generating $8,000 for a non-profit friends group.

Washington, Dc, Us

* Served as a citation officer responsible for explaining and interpreting complex regulations, issuing verbal and written warnings and collateral fee citations when necessary.* Initiated and coordinated a partnership with the local juvenile center to perform volunteer work on park trails.* Hired as part of the student career experience program with the option of continuing with the agency after graduation.

Washington Dc, Us

* Managed the Campground Host program consisting of six individuals; responsible for payroll.* Cooperatively worked with the interagency fire prevention team, serving as a liaison for the Bureau of Land Management.

Salem, Or, Us

* Performed public relations when administering recreation surveys and conducting use monitoring.

Washington, Dc, Us

* Contract inspector for a new trail and an auto loop in a day-use recreation site.* Skilled in trail construction and maintenance, sawed logging slash, fell damaged trees, planted trees, and thinned timber units.* Wildland firefighter.

Bachelors Of Science, Natural Resources, Recreation Resources Management

Bachelors Of Science, Resource Recreation & Tourism

Education record