A multi-lingual and versatile Service Delivery and Operations Manager with transformational leadership experience and 15+ years of practice in delivering IT services in global corporate environments.Record of achievements in...- Leading and developing geographically distributed and culturally diverse teams.- Managing complex multi-lane SAP landscapes and driving DevOps automation.- Continuously improving operational effectiveness (LEAN, ITIL, DevOps).- Working efficiently under pressure in critical situations with high customer visibility.- Managing organisational change in outsourcing and insourcing of global support services. Strengths include:• A passion for developing and leading multi-national teams.• Strong customer focus with cultural sensitivity in an international work environment.• Effectively collaborating with stakeholders and across multi-discipline teams.• Driving continuous improvement based on LEAN, ITIL, and DevOps best practice.• Fluent spoken and written English, German, Indonesian, Malay, basic spoken Mandarin.• ISEB ITIL Manager and SAP S/4HANA certified.Specialities:Agile/DevOpsJIRA/Confluence/Remedy/Service NowSAP ERP, S/4 HANA, CHARM/RetrofitIntelliCorp LiveCompareMicrosoft ProductsLinuxVMWARE
Listed skills include Itil, Change Management, Sap, Insourcing, and 14 others.