Alexander Schneider Email & Phone Number

Rockville, Md, Us

Rockville, Md, Us

• Provide heuristic evaluation, monetization & AI opportunities, concept creation, roadmap consultation.• Process optimization, scale and growth recommendation services.• Lead workshops on Design Thinking, Innovation, User Feedback + Research, Product Management, UX, Competition Intelligence + Strategic Planning & Roadmaps• Conduct user research and synthetize data to create concepts based on user interviews, focus groups, competition intelligence and product research.• Train teams and organizations in change management, business transformation and innovation strategies.

Chapel Hill, North Carolina, Us

• Worked w/CEO to clarify product vision, OKRs, roadmaps, strategic planning and resource allocation.• Created strong cross-functional synergies w/other ETL members to transform and optimize workflow, operations, program management, customer experience • Implemented and ran monthly internal 'State of the Product' all hands and client release webinars.• Developed a multi-stage product remediation strategy, improving customer satisfaction by 95%, reducing support tickets by 43% and time to resolution by 61%.• Directed Product Management, Design, R&D, Tech Support, and Development teams.• Established first Customer Advisory Board to engage key customers and stakeholders.• Designed + implemented next generation platform resulting in significant gains in user sessions (77%), session time (27%), task complete (^-82%), CSAT (92%), NPS promoters by (86%), new users from existing clients (45%).• Aligned cross-functional team processes creating 85% GTM reduction for new features.

Rockville, Md, Us

• Grew contract support portfolio by 780% to $1B+ in 25 months.• Implemented Crystal Agile, resulting in an 85% increase in studio efficiency.• Directed organizational best practice alignment for UX, UI, IA, Product Management, R&D resulting in a ~54% & ~47% reductions in design and development time and cost respectively and +100% CSAT.• Recruited and managed large diverse, hybrid team of UX Researchers, UI Designer, Visual Designers, Project Managers, Admins and Front-end Developers.• Implemented multi-framework design system resulting in cost decreases of ^90%.• Designed and managed Interaction Design & User Research Lab, creating transformative infrastructure and cross-functional, hybrid collaboration capabilities and efficiency gains.

Rockville, Md, Us

• Established and implemented best practices for UX & product design resulting in ~27% project cost reduction and ~41% efficiency gain for supported projects.• Mentored staff in UX research, product strategy, and usability evaluation enabling cross-functional collaboration and 39% reduction in cost and GTM.• Performed user and product research and provided recommendations that resulted in ~66%+ engagement time, ~78% CSAT increase and ~82% engagement.

Mclean, Va, Us

• Conducted user testing, user interviews, and usability evaluations on projects for agencies within the Department of Labor, DHHS, Department of Education, NIH.• Provided clients with interactive prototypes, site maps, wireframes, heuristic evaluations and data-derived recommendations.• Performed and presented findings of product, competition, and topic research to internal and external contract management and executives.

• Performed heuristic evaluations, user interviews and provided reports alongside concepts and actionable plans resulting in highly significant (67%+) increases in CSAT, NPS, DAU, MAU, TAU, engagement time and total engagement.• Provided interactive prototypes, journey maps, wireframes, storyboards, personas.• Ran educational workshops on product and roadmap management, UX. user research, product design, product market fit, GTM strategy and KPI selection resulting in significant reduction in cost, CSAT and GTM (47%+).• Created and ran multiplatform social media campaigns w/a highlight being +15,000% engagement for Back Room Politics over their previous campaign and +1012% listeners.

Designed and developed smart AI-camera doorbell w/facial recognition, customizable event detection w/zoning, 24/7 monitoring, 2-way communication, automatic audio alerts, summary + more

Tysons Corner, Va, Us

• Led UX, UI, and competitive intelligence research.• Determined, tracked and reported on product KPIs and provided product design and feature recommendations resulting in +23 NPS score across all responsive apps.• Developed competitor threat rating systems for mobile and social products.

Washington, Dc, Us

• Conducted user research and market analysis for executive presentations.• Created and managed website and social media campaign content.• Provided prototype for marketplace feature and mobile app.