I manage Back End systems for our products and services. As well as troubleshoot issues our clients have and create documentation on how to solve the problem best.1) Managing Backend Servers2) Updating the server and Google Docs database with the relevant and changing information3) Using the Zendesk Ticket system to communicate with our teams.4) Creating documentation on issues and solutions we find.5) Troubleshooting and testing 4G routers for issues that come up.6) Upgrading and Updating the firmware on the 4G routers.

I was an IT Remote and Desktop Support Specialist. Some of my duties included.1) Troubleshooting computer issues and Network issues to find solutions2) Repaired Desktops and Laptops by replacing hardware and installing new software3) Upgraded and build new computers4) Troubleshoot client's computers remotely to solve their computer issues in a timely fashion using ConnectWise remote software5) Managing multiple phone calls daily while managing the store, taking inventory, restocking, and keeping track of spreadsheets in excel

I was an E-commerce and Cell Phone Repair Specialist for a cell phone repair shop, some of my duties included.1) Troubleshooting and fixing both feature and smartphones for resell2) Replacing and fixing internal components as well as QA testing3) Communicating with our customers using Email and eBay's internal messaging system.4) Packaging, and Shipping using the eBay and Ship Station Platform5) Succeeded in getting my company top-rated+ on eBay after only 6 months.

I was an Information Technology Intern for the executive solutions branch for six months. Some of my duties included. 1) Provided technical support and service for top-level senior executives2) Answer an average of 30+ calls a week to determine the problem while escalating the calls to the appropriate personnel and opening and closing tickets using service now ticket system.3) Help clients with Teleconferencing equipment by helping them connect to the projector, dialing people in, and ensuring the experience runs smoothly4) Shadow the Tech Concierge team for an average of 40 hours a month to learn more about troubleshooting procedures5) Helped with decommissions by picking up laptops from people and closing out the tickets in service now6) Imaged new computers as they came in, getting them ready for deployment 7) Verify over 600 phones on 31 floors in 2 months. Beating our deadline by a week8) Helped with moves by disconnecting tech equipment, e.g., (Monitors, Keyboards, Mice, Docking Stations, etc.) and setting it up again in the new locations9) Put together over 100 phones to be deployed on a new floor