Stephanie Choe Email & Phone Number

Philadelphia, Pa, Us

Moorestown, Nj, Us

Boston, Us

Accounts Payable:- Processed 100+ invoices per week, auditing for discrepancies and allocating each expense to a general ledger (GL) account.- Maintained relationships with 50+ vendors through consistent communication, answering questions regarding purchase orders, invoice discrepancies, and payment details.- Prepared month end P&L variance reports by reviewing all GL accounts and providing detailed descriptions for any 'actual to budget' variances over $1,000. Reports were distributed to the Executive Committee, Highgate Hotels Corporate and Ownership.- Completed month end journal entries and accruals related to accounts payables, payroll, utilities and tenant bill outs.Payroll:- Reconciled hours, wages, salaries, overtime/double time, PTO, incentives and gratuities for 200+ employees on a biweekly basis.- Created biweekly reports calculating the amount of dues and insurance payments owed to unions, based on the amount of hours each employee worked. Collaborated with union representatives to resolve any discrepancies that occur.- Assisted with developing the 2022 Budget by forecasting expense lines and labor for all departments (Rooms, F&B, Sales, Engineering, IT, Administrative & General).- Organized and processed payment for 20+ monthly expense reports.- Handled incoming guest calls regarding billing disputes, folio requests, and general accounting inquiries.

Beverly Hills, California, Us

- Reconciled credit card, minibar, laundry, and F&B outlet charges for two separate properties (Sanderson Hotel, St. Martins Lane).- Organized and reported all discounts and promotions applied to F&B receipts daily.- Created daily reports summarizing the sales mix of discounts and allocating each discount price to a certain department (Ex: Sales, F&B, Front Office).

- Managed inventory of 238 rooms and ensured proper blocking of rooms/room types- Performed check-in and check-out procedures for guests- Answered 50+ daily calls directed to the hotel, inquiring about billing issues, reservations, and guest concerns- Interacted closely with different departments, such as Housekeeping and Engineering to deliver guest needs- Received room service orders and communicated with F&B to complete requests

- Performed check-in and check-out procedures for guests- Answered 50+ daily calls directed to the hotel, inquiring about billing issues, reservations, and guest concerns- Interacted closely with different departments, such as Housekeeping and Engineering to deliver guest needs- Received room service orders and communicated with F&B to complete requests

Hong Kong, Sar, Hk

- Prepared daily VIP arrivals lists to personalize the guests’ overall experience- Coordinated rooms and arranged amenities/gifts for VIP guests- Monitored the 1865 Loyalty Program, focusing on arriving Loyalty members- Directed incoming guests to their point of destination within the hotel

- Calculated and completed end of the day settlements to prepare for the next day- Trained new employees - Managed telephone requests and pick-up orders- Greeted and answered customers’ questions concerning the menu- Accepted payments from customers and operated cash registers

Bachelor Of Science - Bs, Hospitality Administration/Management

Education record