Michael Schofield Email & Phone Number

Sydney, Nsw, Au

Perth, Western Australia, Au

Responsible for a global team of 33 staff, covering servers, cloud platforms, networks, SOE, application support, project delivery and service deskResponsibilities include managing, maintaining, and securing a global fleet of over 500 servers, 1000 network devices, 2 data centres, and 2 public cloud environments. These include numerous public facing systems used by staff and students around the world.Achievements: - Deployed DMVPN global WAN routing solution to simplify and standardise environment. This allowed by quicker site deployments and future automations.- Renewed multiple telecommunications, Salesforce, and Microsoft Enterprise Agreements, saving money and aligning with current and future business goals.- Deployed Cisco Umbrella proxy solution protecting staff, students and the enterprise from web based malware.- Deployed Crowdstrike end user protection software to all endpoints significantly uplifting the organisations security profile- Minimised on-premise server infrastructure and moved services into Azure and utilising O365 productivity tools such as Teams and OneDrive.- Introduced standard management and monitoring tools globally. Including Cisco Prime, Cisco ISE, Solarwinds, Vmware vCentre, Microsoft SCCM, InTune and Landscape for Linux.- Improved site resilience by using dual high-speed links into all sites using a mix of tier 1 and tier 2 vendors. Improving customer experience and system performance.- Deployed new sites into Dubai, Germany, Netherlands, USA.- Migrated infrastructure from US colo data centre to Azure cloud environment- Deployed Splunk for security incident and event monitoring and IT operational insights.- Migrated Moodle Learning Management platform to global outsource partner in multiple regions improving uptime, student experience and reducing overheads.- Championed the deployment and uptake of Microsoft Teams as primary collaboration platform within Navitas.

Docklands, Victoria, Au

In this role I was responsible for managing 20 engineers and team leads across End User Computing, Server Support, Network Manager, and the Network Operations Centre.This role is accountable for over 500 servers, 1000 network devices, enterprise storage, two data centres, and other core infrastructure services to over 40 retail stores and corporate offices.Primary responsibilities include: management of day to day operations and resources; provide IT strategic direction to the business; provide technical direction to IT teams; project management of IT projects; oversee effective Data Centre operation.Management of an annual Opex budget of $10M, a Capex budget up to $2M, covering WAN, voice services, data and mobility, software and hardware maintenance, and outsourced services.Achievements:• Build a new Disaster Recovery solution at a co-location data centre provider, incorporating new storage and compute systems, an updated architecture to align to new security model, and high availability to core systems (including EFTPOS environment).• Built strong partnerships with business stakeholders and external partners which has resulted in improved service to the business and satisfaction within the department.• Moved core IT infrastructure services to Microsoft Azure (including DC, DHCP, DNS) to improve system performance and resilience.• Introduced Office365 into David Jones and removed Lotus Notes mail. This saved the business over $100,000 per annum in licensing and improved system resilience.

Sydney, Nsw, Au

Moved to Lion for greater opportunities in a new and exciting industry. Reporting into the Infrastructure Director, and responsible for managing 4 support teams across NSW and QLD, including the national SOE team.Achievements:• A successful Windows 8.1 and Office 365 Proof of Concept across Australia and New Zealand.• Actively participated in IT annual balanced business plan and 3 year strategy.• Creating new business partnerships with senior managers and engineers at corporate offices and production facilities (including Tooheys Brewery).• Established a clear team strategy, direction and expectations for each responsible team.• Assisting in infrastructure changes and upgrades at our facilities.• Cost saving initiative to replace and upgrade print devices, saving over $10,000 per month.Responsibilities:• Responsible for 4 Team Managers, 12 Desktop Support Analysts and 3 SOE Analysts.• Account Management of key stakeholders at all NSW and QLD sites and offices.• Regular reporting, including project, KPIs, WIPs, and developments.• Management of numerous projects across various offices• Establishing and managing vendor relationships.• Proactively managing a capex/opex budget of $1M.

Sydney, Au

Managing a national team responsible for over 1000 servers and 1000 network devices at 2 data centres and over 70 hospitals and corporate offices around Australia.The team includes 4 system administrators, 4 network administrators, a security specialist and a technical architect.Achievements:•Implementing a successful Disaster Recovery Plan for our core IT and business systems•Assisted in creation of IT Strategic Plan for Ramsay Health Care•Created technology roadmap for next 5 years•Reviewed and upgraded based security platform to McAfee, starting with end-point security •Redundancy of core network and system components at main data centre and between data centres•Completed risk assessments on network security, Active Directory health, WAN links, virtual environment, and other•Virtualisation of a all servers at hospitals and data centres to VMware ESXi•Upgrade of email environment to Exchange 2010 for 15,000 user mailboxes•Installation of 60+ Riverbed appliances to improve WAN performanceResponsibilities:•Managing a team of 4 system administrators, 4 network administrators, a security specialist, and a technical architect•Ensuring uptime and performance of 1000 servers, 1000 network devices, and 3 SANs•Reporting on system KPI’s each month, including risks and trends•Reviewing new technologies and implementing into Ramsay environment•Integrating external clinical and business systems into Ramsay network•Regular communicating to the business on system maintenance and system improvements•Ensuring the external and internal security of the Ramsay network•Establishing and maintaining vendor relationships•Managing a budget of over $3M per annum

Sydney, Au

Moved organisations with the CIO to create a 1st and 2nd level IT support team dedicated to supporting 27 private hospitals, clinics, and the Head Office, within NSW. This role included an account management function to liaise directly with the executive teams within each hospital.The support team included 6 technicians servicing up to 10,000 users. I managed a joint hospital/IT budget of up to $500K per annum.Some achievements included: •Established open communication with Executive teams at all NSW Ramsay hospitals•Implemented wireless networks at hospitals for doctors and patients use•Created new desktop and laptop SOE’s and rollout of numerous hardware devices•Installed internet kiosks at hospitals for patients and visitors for increased revenue. This project was then implemented at all Ramsay hospitals nationally•Participate in tenders for desktop and printer hardware, PABX supply and maintenance•Provide feedback to executive on hospital developments and IT recommendations

Sydney, Nsw, Au

Employed to manage local 1st and 2nd level Help Desk team with a national focus. The team included 7-10 operators servicing up to 2,000 users. Tasks include reviewing current processes and introducing efficiencies; working as part of a national IT team; reporting and monitoring team performance on a daily basis; providing support perspective to projects; and assisting legal staff with all technical queries.Achievements included:•Successfully rolled out 200 Blackberry devices nationally to Partners and senior lawyers.•Assisted the organisation in rolling out a new Document Management System nationally.•Assisted the organisation in implementing a new IP Telephony solution.•Provided the Sydney Help Desk team with motivation to become a high perform team.

Dublin 2, Ie

Project Managed a number of projects.- Travel approval process and system- Travel booking and management website - Print device consolidation project

London, Gb

London, England, Gb

Dublin 2, Ie

North Sydney, Nsw, Au

Masters, Networking And Systems Administration

Itil Foundation Certificate In Itsm, Itil

Business Management Certificate, Finance, Marketing, Management Principles

Mcse 2003, Microsoft Certified Systems Engineer

Bachelor Of Computer Science, Computer Programming