• Conduct comprehensive market research and analyze user feedback to identify client pain points and uncover new opportunities, regularly present strategic insights to executive management.• Develop innovative gaming products and ecommerce service initiatives, overseeing all stages from concept ideation to viability analysis and implementation.• Pioneered the creation of a membership organization, leading product design and orchestrating a successful Kickstarter campaign.• Monitor and advise on game and ecommerce industry trends through competitive research.• Stakeholder therapist

• Managed the pipeline for the SynBioBeta 2018 Industry Summit and coordinated 28 high-profile satellite events focused on Synthetic Biology. • Developed and implemented a comprehensive event strategy, including a unified event calendar, streamlined asset pipeline, and Eventbrite management, maximizing marketing reach and ticket sales.• Served as the primary liaison for sponsors, communicating progress, and proactively developing marketing materials as required.• Managed the Summit Green Room, provided advice and facilitated last-minute presentation updates, swiftly resolved technology issues, and improvised solutions to chaotic challenges.

• Established and maintained deal flow management database, facilitating seamless organization of entrepreneurs and successful connections with the Canna Angels network of angel investors. • Applied rigorous financial due diligence, meticulously reviewed incoming entrepreneur applications to identify the most promising investment opportunities. • Handled all communications with the membership of investors including marketing email campaigns, distribution of opportunity due diligence, onboarding and payments, and membership services. • Organized and hosted bi-monthly angel investment pitch events, collaborating closely with entrepreneurs to refine pitch decks, presentations, and financial proposals.

• Served as the primary point of contact for all new B2B and B2C client onboarding experiences and implemented custom cloud-native email and messaging services.• Managed all customer-facing communications, feature requests, support tickets, and issue resolution.• Analyzed internal data to proactively identify and address issues to avoid customer base impact. • Facilitated the seamless migration of clients and their assets to SendGrid following acquisition.

• Handled sales, inventory, community event planning and execution. • Spent every day on the floor engaging with customers and providing recommendations to ensure they walked away with the best possible board games tucked under their arms.

• Located, reproduced, documented, and explained causes of memory leaks, glitches, server issues, missing assets, and other technical challenges.• Managed the issue tracking system (Asana) and coordinated cross-functional teams to develop and implement efficient solutions.

• Managed the game asset pipeline during the development phase for mobile games, ensuring smooth progress across multiple departments. • Streamlined project management by facilitating cross-department communication and organizing Jira to accurately assign tasks as project needs evolved.

• Helped fix, maintain and replace a variety of technological items to help keep the scientists happy and productive. • Tasks included setting up computers with institute specific software, installation of hardware, server maintenance, and software support for the scientists. • Taught me strong communication skills along with mechanical understanding of the technological underpinnings of a corporate environment.