Peter M. Email & Phone Number

Copenhagen, Capital Region, Denmark

Hovedstaden, Danmark

• Mapped user journey for customer onboarding while overseeing outbound merchant engagement.
• Set product’s direction based on product discovery, user research and company strategy.
• Defined project strategy and key metrics to secure buy-in and alignment at all levels.
• Project managed launch of onboarding experience, including AML/KYC compliance.
• Scoped, managed and optimised end-to-end product and features.

• Delivered Scalepoint’s claimshop product line, including feature roadmap, technical solutions development, and overall product discovery functions.
• Implemented and facilitated Agile ceremonies.

Copenhagen Area, Capital Region, Denmark

• Aided strategic decision-making having gathered, analysed and assimilated product data and insights while overseeing product roadmap development and facilitating Board meetings.
• Facilitated early ideation on product innovations; defined user journeys to elicit requirements and experiences.
• Contributed to multiple early-stage concepts and product ideas; built User Interface (UI) prototypes to tell the story of a product and test with customers and end-users.

• Orchestrated product development and strategy planning, defining roadmap in alignment with business objectives and customer feedback. Coordinated, evaluated, and supported efforts of talented team of 5 Agile.
• Spearheaded quality deliverables; measured impact to identify and target opportunities for improvements.
• Ensured GDPR compliance by all vendors throughout user stories definition and project plan documentation.
• Coordinated stakeholder management to align product backlog and vision with customer expectations.
• Enhanced client satisfaction with rollout of customer satisfaction system from vendor sourcing.
• Effectively translated business requirements into user stories and acceptance criteria.

Copenhagen, Capital Region, Denmark

• Directed all phases of product development, including discovery, stakeholder communications, requirements gathering, design, and release.Key achievements
• Collaborated with engineering and UX specialists in planning, building, and rolling out high-quality product experiences with focus on simplifying accounting.
• Liaised and worked extensively with clients and prospects in addition to multidisciplinary teams, including marketing, customer support, and sales specialists.
• Led user migration to new pricing structure as well as implementation of bank reconciliation and in-app NPS engine.
• Enhanced product and user satisfaction with launch of customer onboarding user-flow.
• Identified new product insights and translated research / analytics into new features.

Ballerup, Capital Region, Denmark

• Oversaw quality delivery of projects worth 1,5 mio € on time and within budget through strategic planning and allocation of internal / external resources. Key achievements
• Optimised communication and collaboration with customers, ensuring adherence to needs and specifications.
• Boosted quality of deliverables by introducing new project methods and frameworks.
• Completed big-bang launch of customer onboarding project across four countries.
• Created white label portal for PensionDanmark.

Birkerød, Capital Region, Denmark

• Owned Purchase to Pay cloud solution, managing product lifecycle from vision to supply chain; contributed to all aspects of product planning, roadmaps, business cases, specs development, and initiatives.Key achievements
• Produced documentation and pricing in alignment with market needs – working closely with marketing to ensure effective product positioning.
• Led smooth shutdown of costly and outdated technology platform in collaboration with offshore development team.
• Maintained product competitiveness by applying customer insights into creative and strategic planning.
• Communicated product development and new features to sales team.
• Proposed and secured approval for key product improvements.

Managed client portfolio with account management responsibility for key accounts. Collaborated with sales management to pitch and close new business in the SME sector.