MAY 2022 – PRESENTLEAD SALESFORCE UX/UI DESIGNER, MFSDesigned internal dashboards for senior leadership using Lightning Design and Experience CloudMAY 2022 – JULY 2022LEAD SALESFORCE UX/UI DESIGNER, iROBOTDesigned customer-facing support ticketing app using Lightning Design in preparation for their acquistion by AmazonMAY 2022 – JULY 2022LEAD SALESFORCE UX/UI DESIGNER, CISCORevised internal ticketing app for IT Support Services using Lightning DesignSEPTEMBER 2020 – PRESENTSENIOR UX STRATEGIST, EMERGENT HOLDINGSDesign Thinking advocacy throughout Emergent Holdings and its subsidiaries.SEPTEMBER 2020 – FEBRUARY 2021LEAD SALESFORCE/VLOCIY DESIGNER, SIF IDAHO WORKER'S COMPDesign Worker's Comp application experience for Agents and Underwriters in Vlocity platform.JUNE 2019 – JULY 2019UX/UI DESIGNER/DEVELOPER, ROCHE DIAGNOSTICSHelped internal teams flesh out new product concepts for pitches with Roche leadership.MAY 2019 – JULY 2019LEAD UX DESIGNER, HUMANARan Discovery for Humana’s data services initiatives including personas, user interviews, and site maps.MAY 2019 – SEPTEMBER 2019LEAD UX DESIGNER, VERTIVDesigned personas, journey maps and high fidelity mocks for Vertiv’s sales team solution.JANUARY 2019 – MARCH 2019LEAD SALESFORCE UX DESIGNER, LENDLEASEGenerated personas and high-fidelity mocks for a three month discovery process.JANUARY 2019 - PRESENTLEAD UX DESIGNER/DEVELOPER, CLARUS R+DDesigned and developed next iteration of client onboarding toolOCTOBER 2018-DECEMBER 2018LEAD UX DESIGNER, FORDDesigned personas, journey maps and wireframes for Ford.comOCTOBER 2018SALESFORCE UI DESIGNER, BLUESHIELD/BLUECROSSDesigned high-fidelity mocks using Salesforce’s Lightning Design system for corporate sales division.APRIL 2018 – JUNE 2018LEAD UX DESIGNER, ASCENA RETAIL GROUPHelped setup Adobe Target, created testing scenarios using eCommerce best practices.

• Performed analysis of client business models and worked to deliver a cohesive User-centric approach through design of existing and proposed touch points.• Facilitated Discovery Sprints with clients that included structured ideation sessions around personas, value stories, journey-maps, etc.• Conducted both qualitative and quantitative research including ethnographic studies, competitive analysis, focus groups and direct interviews.• Led user experience strategy, user research, information architecture, interaction design and usability testing for desktop and mobile (web & native) B2B and B2C products and services.• Led strategy workshops and exercises with stakeholder teams to help define product direction and create implementation roadmaps based on a user-centric foundation.• Directed the design efforts and execution of the next generation, web-based, management application for both clients and internal-facing users.• Created developer documentation, style guides and brand guidelines.• Conducted extensive user testing and usability testing. Everything I produced was validated by real users.• Developed and presented new design via wireframes, prototypes and screenshots• Established a strong design culture by collaborating with members of multidisciplinary teams and advocating for users and user-centered design practices

• Created prototypes, interactive mockups, design guidelines/specifications, user personas, journey maps, story maps and user stories.• Employed current digital trends and best practices—including IoT, embedded and emerging tech.• Created impactful and easy-to-use interfaces and flows.• Presented design concepts and direction with end-users, customers, product managers and developers.• Translated broad ideas, business and functional requirements, and wireframe concepts into design flows and elegant user interfaces.• Rapidly sketched out concepts to communicate ideas and elicit feedback, followed by higher-fidelity revisions for use in testing and production.• Advocated on behalf of the end user throughout research, design and development, worked alongside developers, product managers, delivery leaders, analysts and other stakeholders who may be new to a user-centered product development approach.• Explained ideas, designs and UX best practices in order to successfully influence, motivate and inspire stakeholders.• Facilitated in creative, design thinking workshops.• Iteratively adapted to changes in business, product, organization and individual needs.

• Assisted in implementing several features for their commercial LMS (BlueQuill).• Introduced ground-up re-architecture of the entire codebase into modularized web-components built with Node.js and Web API.• Developed and presented new design via wireframes, prototypes and screenshots• Developed workflow methodology that accelerated project delivery time• Conceptualized and produced all user interfaces for web app projects using HTML, CSS, and JavaScript• Planned and designed interfaces with attention given to the multi-lingual needs of project• Created developer documentation, style guides and brand guidelines.• Led the initiative for the total redesign of BlueQuill.• Established user interface design standards, internationalization considerations, framework guide and checklists to enhance Development's autonomy

• Developed and maintained projects ranging from brochure-type sites to ecommerce applications• Assisted international marketing team with digital branding, inbound marketing and conversion.• Created custom, web-based intranet software for team collaboration and task management• Coordinated relationships and project deliverables with strategic business partners• Built out and maintained company's parent web site• Planned and designed interfaces with attention given to the multi-lingual needs of project• Established successful market branding for business partner via new logo, user interface, and content• Developed information architecture, UML task flows, storyboards, wireframes, low- and high-fidelity prototypes, and detailed design specifications• Established user interface design standards, internationalization considerations, framework guide and checklists to enhance Development's autonomy• Defined and established design process with deliverables