Commercial Excellence Intern
New Berlin, Wisconsin, United States
Support the development, maintenance, and improvements of IEWC.com with a focus on improving self-service functionality and increasing Live Chat usage via the website.Lead internal User Acceptance Testing efforts of newly developed CRM features; ensure adherence to testing processes and best practices; and act as the liaison between third-party vendors and internal stakeholders to communicate necessary changes.Identify content and functionality opportunities for all IEWC websites through web analytics, competitive research, voice-of-customer research, and other sources of feedback.Support various content management activities for IEWC web properties.Become an ambassador for IEWC.com, providing outstanding website technical support for customers and internal stakeholders.Create, improve, and maintain web reports within Microsoft Excel.Assist in gathering and documenting business and technical requirements for ongoing intranet, Marketing Automation Tool (MAT), and CRM improvements and updates.