Technical Service Representative
● Developed and Maintained the ESF product line with a 90% market share.● Leadership in customer service for ESF in coordination with manufacture’s personnel in Austria.● Calculated animal production flow charts to determine proper farm size and layout to optimize customers' revenue. ● Project manager for logistics of equipment from Europe to sites across North America.● Developed products to add to the original equipment to enhance the customers’ satisfaction.● Designed and installed complete networking of PC, feeding computer, Psion handheld, Bluetooth devices, router, and printer.● Programmed and repaired PLC controls and Psion/Motorola handhelds running Windows CE, Windows Mobile and other operating system logic.● Processed warranties claims and orchestrate proper credit in SAP. Analysed failure trends to determine possible manufacturing quality issues and developed proactive solutions to resolve any issues. ● Developed and edited training videos to assist in training customers.● Programmed and edited code on computers that are running Windows CE and Linux.● Strong expertise of pneumatic systems including: compressors, cylinders, valves, and oilers.● Drew and edited wiring diagrams of electrical wiring and circuit boards using AC and DC power.● Educated and calculated for clients proper filtration needs to resist PRRS and PED in swine operations.● Used and adjusted radio frequency identification (RFID) equipment.● Proficient with load cell technology, proximity switches, level indicators, and photo-electric sensors.● In-depth knowledge of various communication protocols such as: wireless radio frequency, RS485 hard wire, fiber-optic, and cellular network.