Stephen Schroeder Email & Phone Number

Woonsocket, Ri, Us

Lead of global experience teams focusing on transforming navigation and homepage experiences with an emphasis on customer growth and changing customer perception

Woonsocket, Ri, Us

Product Manager helping guide 10 person engineering team. This includes working in a cross-functional fashion with stakeholders such as marketing, design, VOC, architecture, and senior leadership teams to breakdown, implement, and measure small to large initiatives. This has resulted in the successful delivery of 15 projects, each resulting in a net increase in key KPIs.

• Recruited founding team; selling the project to others by providing a combination of vision, process, and organizational structure.• Facilitate breaking down big picture ideas into small pieces, setting up frameworks to weigh options, and creating overall direction and roadmap. This includes creating processes for distributing and researching barriers the team has not previously encountered.

Abingdon, Oxfordshire, Gb

• Coordinated with sales to identify needs for a “Hero Report”; a tool to illustrate the value Sophos was providing to its customers, ensuring future licensing renewals. This included working with UI/UX and engineering teams to create a single page report available from every customers account, how many devices/people were covered, and how many licenses were used. • • This resulted in a successful release that was used 6,000 times within the first month of release, making it the 3rd most used report in our reporting offering• Collaborated with and governed over a team working on a large scale reboot of Sophos Centrals cloud report management center. Working closely with enterprise architects, engineering, sales, and UX, this formed a cost-effective, scalable system architecture flexible enough for business verticals and acquisitions to easily integrate with and derive value.• Traveled to India with enterprise architects to break down, estimate, and build a roadmap for the next quarter; bonded with the team while identifying realistic and measurable goals

San Ramon, California, Us

• Served as the product owner on a mobile app focused on providing better meeting attendance and productivity. While being used by 15,000+ daily users, provided guidance and vision to lead a sizable team through a complete app redesign. This included partnering with different groups to collect data and run UX studies• • Successfully launched redesign increasing daily utilization by 15% and added a meeting room feature which allowed GE to extend the life of $1.5 million in physical hardware• Product Owner over GE’s primary notification/approval platform, sending over 5,000,000+ notifications a day through different mediums such as push-notifications, website plugins, e-mail, and SMS. Worked cross-functionally to release new services, API endpoints, and reduce techdebt• • Led the migration of services from on-prem servers to AWS Kubernetes, saving $204K annually• Inspired organizational change: selling leadership and colleagues on processes for better coordinating development efforts within our division. Additionally, collaborated with the engineering managers to develop a better cultural interview process, reducing employee turnover and increasing job satisfaction in our division

San Francisco, Ca, Us

• Collaborated with account managers to help with sales and retention, adding $120K in net recurring revenue• Helped enterprise customers troubleshoot advanced product offerings including problems with SDKs and APIs• Proposed new support group to help address customers doing custom integrations to leadership. This proposal marketed a new group and support plan focused at developers including: a 30-60-90 plan, market research, cost-benefit analysis, and risk assessment

Ottawa, Ontario, Ca

• Provided business analysis for implementation of Success Factors (SaaS HR product). Result was an auditable and unified experience for HR and fit the needs of all our offices including Russia, UK, Germany, Switzerland, and USA. More detailed tasks: Documenting workflows and building user stories, Ensuring team deliverables were completed on time, Creating seminar training materials for USA, Europe, and Asia • Uncovered cost savings in Telephony system at our London office and was able to create a project proposal including 30-60-90 schedule, cost-benefit analysis, and risk-assessment. Completed project on-site in London under budget and for a total cost-savings of $150,000 a year.• Product Owner and developer of self-serve inventory verification system using Node.js and jQuery. This enabled Parallels to better track outstanding inventory. This reduced inventory verification process from two months to one week.• Product Owner for companies installment of Microsoft’s Asset management platform SCCM and helped develop Parallels which was sold externally. Project tasks included: Designing architecture of the system, training Parallels SCCM extension Sales team on SQL reporting functionalities within SCCM, building test environments for pre-production testing, Deploying updates to the production system.

Ottawa, Ontario, Ca

• Proposed, designed, and developed a self-serve inventory verification system using Node.js and jQuery. This enabled Parallels to better track outstanding inventory. This reduced inventory verification process from two months to one week. • Worked in distributed, multilingual environment with teams in Novosibirsk and Moscow, Russia to develop internal business systems within IT and Marketing departments. • Created and managed virtual environments in Hyper-V and Parallels Cloud Server hosts. • Created a proof of concept environment for System Center Configuration Manager to test and document customer facing extension. Presented this system and product features to Russian helpdesk teams in Novosibirsk and Moscow to determine organizational fit.

Seattle, Wa, Us

• Email Analysis - Maintained the e-mail queues, ensuring a response time consistent with the service level agreement established by UW Information Technology Service Center management and ensured proper student responses.• Routing - Assessed and developed the email routing procedures and systems tools along with the UW Information Technology User Support consulting staff. Recognized when further analysis is necessary in order to respond in the most appropriate manner.• FAQs - Analyzed and responded to questions and standard messages when appropriate using current Frequently Asked Questions (FAQs). Reviewed FAQs for understanding and help author the FAQs when appropriate.• Field Questions – Answered questions asked by the student staff.

Bachelor'S Degree, Management Information Systems, General

Associate'S Degree, Business Administration And Management, General