Lucas Schuelter Email & Phone Number

Tallinn, EE

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Remote

At Leads2b, my main mission is to structure and lead the Revenue Operations team, which consists in integrating Marketing, Sales, and Customer Success departments and leading their strategies to the same common point: leveraging the company's results. My focus is helping the business to grow faster alongside maintaining operational efficiency.

Remote

• Support the setting of business and Customer Success department goals, together with the Operations Leaders, for performance and growth;
• Analyze and report all set of KPIs and leverage internal and external data sources in order to generate insights to increase operational performance;
• Design and implement initiatives ensuring that the customer journey is managed as an interdependent dynamic flow;
• Review financial information and adjust operational budgets and business models, to promote profitability;
• Interact with many departments to improve the alignment of the different areas towards the company's global goals.
• Conduct effective presentations on business challenges and opportunities at multiple levels of stakeholders.

Florianópolis Area, Brazil

• Support the setting of business and Customer Success department goals, together with the Operations Leaders, for performance and growth;
• Analyze and report all set of KPIs and leverage internal and external data sources in order to generate insights to increase operational performance;
• Design and implement initiatives ensuring that the customer journey is managed as an interdependent dynamic flow;
• Review financial information and adjust operational budgets and business models, to promote profitability;
• Interact with many departments to improve the alignment of the different areas towards the company's global goals.
• Conduct effective presentations on business challenges and opportunities at multiple levels of stakeholders.

Florianópolis Area, Brazil

• Management of post-sales operations: services, customer success & support;
• Controlling of KPIs and other metrics to coordinate CS area decision making;
• Responsible for planning and OKRs setting internally at our post-sales organization;
• Setup and maintenance of customer success systems, like Gainsight;
• Continously revision and improvement of processes and interface with other areas;
• Automation of key tasks in customer success operations to enable our team to scale up.

Florianópolis, Brazil

• Customer success analyst at Resultados Digitais managing on average 100-120 customers.
• Responsible for customer implementation: software's technical setup and basic training.
• Proactive success management: analysis of customer's funnels and action planning.
• Replying to customer needs and emails, mainly regarding marketing strategy.
• Tracking of un-healthy customers and responsiveness to risky situations.
• Account management: responsible for customer base expansion (upsell, upgrades, cross-sell).

Joinville E Região, Brasil

As a Marketing Team Lead as a short-term tour, my role was to lead the setting of Marketing & Sales departments goals and strategies for performance and growth for the next year. The main achievement was a more data-driven acquisition funnel that enabled a better decision-making process for Marketing & Sales departments.

Joinville E Região, Brasil

In this role, I was responsible for the customer implementation process, which involved software's technical setup and basic training. My main project was the reengineering of all the implementation processes and preparing tools and processes for the team's escalation.

Joinville E Região, Brasil

As an Innovation Analyst, my job was to lead R&D studies in order to help the company finding new market opportunities that could lead to new features or even new products. My daily routine included business analysis, market researching, stakeholder management, and direct contact with the company's CEO.

Joinville E Região, Brasil

Sofit was my first contact with the SaaS environment. As a Customer Support Analyst, my role was to evaluate and prioritize customer inquiries to better serve the customers, as well as to provide feedback for the Product team.

Joinville E Região, Brasil

As the Technical Outgoing Exchange coordinator in AIESEC in Joinville, my role was to make connections between local students and exchange opportunities in companies and NGOs from abroad.

Criciúma E Região, Brasil

Kolina is a Volkswagen dealership and service shop from Santa Catarina state. As an intern on Post Sales and Warranty team, my role was to deal with customers' requests and warranty claims, assuring satisfaction and minimizing any frictions on customer's experience.

Engineer'S Degree, Engenharia De Produção E Sistemas

Bachelor'S Degree, Mobilidade - Ênfase Em Transportes

Technical Degree, Administração E Negócios