Alisa Schulman Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

I interface with restaurant partners in the ChowNow network, as well as customers, to provide multi-channel support through chat, phone, and email. I conduct new employee training sessions and join forces with our international support teams to meet monthly goals.Achievements: Earned 3 promotions in 2 years based on consistent and exceptional case quota, seeking out continuous training, and QA/QC results. Successfully executed over 16,000 cases in two years.

Chicago, Illinois

Sole owner of all invoicing and insurance claim processing for the practice, serving dozens of clients in the greater Chicago area. Attention to detail is required in order to ensure invoice accuracy, tax requirements, and claim statement inspection. I work with multiple insurance companies directly to troubleshoot statement discrepancies and reconcile processed claims to the general ledger. Also responsible for monthly financial statements and any necessary adjustments.

Amazon 4 Star, Oak Brook Il

I ensured the Amazon 4-star store location was compliant with visual merchandising standards (planograms, turnover plans, seasonal strategy, etc). I created and built a positive store culture based on Amazon’s foundational Leadership Principles. I was responsible for onboarding new associates, and introducing them to the core pillars of customer service that drives Customer Obsession. I coached, trained, and developed store associates in order to improve individual performance and drive store metrics.

Amazon Books, Chicago Il

I was responsible for driving device sales through continuous training and coaching of over 20 staff. To improve the customer experience and increase numbers for device conversions, I crafted and implemented a new Amazon sales strategy to achieve the highest sales numbers WoW, over any other Amazon Books location in the greater Chicago area. I also drove OOH marketing to promote seasonal and periodic price reductions for Amazon Books and Amazon Pop-ups.Spearheaded in store marketing to promote temporary price reductions for Amazon Books – Pop-ups

Amazon Books, Chicago Il

Responsible for leading the first launch of an Amazon Books store in the Midwest region. Collaborated with corporate partners to develop a Story Time Program as a repeatable playbook for the network of Amazon Books. Facilitated on-the-job training for field leadership teams throughout the network.

Greater Chicago Area

Coached the store team to align with corporate service principles and to drive sales. I conducted new hire orientations, organized training, and was responsible for creating all the employee schedules. Yearly I prepared and delivered performance reviews. I also worked with the Community Business Development Manager to execute scheduled store events.

Masters In Arts Management, Art Management

Activities and Societies: Thesis project - The Creation of an Employee Handbook, specifically written for the Hyde Park Art Center

Studio Art

Bachelor Of Science (Bs), Elementary Education And Teaching, Studio Art

Activities and Societies: College and Departmental Honors