As a consumer, I know that my day is positively impacted when I enter a store and am able to easily findwhat I need. When I successfully receive the items I ordered online through the mail, I am a satisfiedcustomer. As a patient, a facility that has proper processes, procedures and oversight ensures my care ishandled safely and efficiently. I recognize that none of these things happen by luck. An operationsmanager and their team are behind these successes.I have a demonstrated track record of improving specific processes and leading teams by inspiringemployee buy-in and implementing successful change management. I excel at:✔ Qualitative analysis✔ Creative problem solving✔ Organization and planning✔ Attention to detail✔ Clear communicationFormer supervisors indicate that creative problem solving and clear communication are two of mystrongest assets. I find innovative solutions, removing any roadblocks in the way of the team achievingtheir goals. Customizing my communication and approaching people on a person-by-person basis allowsme to meet people where they are at and communicate effectively. These two strengths combinedmean that my team has authentic, trusting relationships, knows my expectations, and recognizes thatI will utilize a solution-oriented approach to proactively identify and remove any barriers to oursuccess.Accomplishments I am most proud of include:✔ I created and implemented an improved freight process for Bullseye’s Playground by brainstorming anew process and then seeking partnership between multiple teams, cashiers, and management. Iensured a successful end-to-end process, resulting in an increase in sales of $100,000 over 12 months.✔ After identifying metrics and goals were lacking at StoreSmart, I utilized active leadership andeffective communication to establish and achieve targets. Ultimately, I was able to reduce the returnrate by 50% and increase the pick accuracy to 99.9%I am currently seeking an end-to-end process management role, either inside or outside of a retailenvironment. I want to use my skills to analyze and improve the day-to-day processes of an operation ina way that will aid the targeted beneficiary – consumers, clients or patients. To my new role, I will bring10+ years of experience, including a demonstrated ability to inspire and motivate a team, strategicplanning skills, a team-player attitude and the highest level of professionalism. Contact me atcnschultz27@gmail.com.