Caitlin Schultz Email & Phone Number

Rochester, New York, United States

- I was promoted from fulfillment supervisor to operations manager in 2019. I was not replacedso I maintained my fulfillment responsibilities and added human resources oversight for theentire company. This included:o Management of the entire employee life cycle, starting with recruitment and through termination.o Initiating performance conversations and conducting thorough employee reviews.o Planning and administering the annual NYS required harassment training… Show more - I was promoted from fulfillment supervisor to operations manager in 2019. I was not replacedso I maintained my fulfillment responsibilities and added human resources oversight for theentire company. This included:o Management of the entire employee life cycle, starting with recruitment and through termination.o Initiating performance conversations and conducting thorough employee reviews.o Planning and administering the annual NYS required harassment training for 11 employees.- Each week I led strategy meetings for the executive team. We discussed administrative andpersonnel functions.- When the COVID-19 pandemic started, I created and established a remote workforce whichallowed us to continue operations successfully. Show less

Rochester, New York, United States

- Led the team of 3 Order Processors, always ensuring that customer orders were processedaccurately and in a timely manner.o After identifying that goals and metrics did not previously exist and that the currentreturn rate and pick error levels were higher than should be acceptable, I definedacceptable targets with a focus on customer satisfaction levels.o I effectively communicated the new metrics to the team and held monthly teammeetings to review results… Show more - Led the team of 3 Order Processors, always ensuring that customer orders were processedaccurately and in a timely manner.o After identifying that goals and metrics did not previously exist and that the currentreturn rate and pick error levels were higher than should be acceptable, I definedacceptable targets with a focus on customer satisfaction levels.o I effectively communicated the new metrics to the team and held monthly teammeetings to review results, brainstorm causes of issues identified, and provide solutionsfor improvement.o Ultimately, the rate of return was reduced by 50% and the pick accuracy was increasedto 99.9%, exceeding the initial targets set.- Designed, effectively communicated and successfully executed inventory process. Show less

Chili, New York, United States

- Led a team of 5 market team members, implementing a new market scheduling process to alignemployee hours with guest traffic, while simultaneously maximizing department resources.- Drove 10% sales comp year-over-year for market in Q4 2018.- Managed Starbucks operations by merchandising and maintaining inventory.- I was repeatedly recognized by company leadership for food quality, presentation, and teamroutines.

Chili, New York, United States

- Drove 14% sales comp year-over-year for Starbucks in 2018.- Led a team of over 50 front-end employees and baristas, ensuring food safety regulations werealways followed.- Maintained department orders, inventory and merchandising displays, always complying withStarbucks and Target standards.

Greece, New York, United States

- Oversaw a team of 50 cashiers, cart attendants, service desk and cash office team members.- Evaluated team members’ performance through proactive communication and the annualreview process, identifying and encouraging individual opportunities for improvement.- Maintained department orders, inventory, and merchandising displays with attention to detail.- Provided creative solutions to complex guest issues, resulting in excellent customer service… Show more - Oversaw a team of 50 cashiers, cart attendants, service desk and cash office team members.- Evaluated team members’ performance through proactive communication and the annualreview process, identifying and encouraging individual opportunities for improvement.- Maintained department orders, inventory, and merchandising displays with attention to detail.- Provided creative solutions to complex guest issues, resulting in excellent customer service andsatisfaction.- Created and implemented an improved freight process for Bullseye’s Playground bybrainstorming a new process and then seeking partnership between multiple teams, cashiers,and management. Ensured a successful end-to-end process, resulting in an increase in sales of$100,000 over 12 months. Show less

Greece, New York, United States

- Performed front-end opening and closing procedures, consistently utilizing sound judgementand attention to detail. This included cash reconciliation for the entire store and preparation ofdaily cash funds for all registers.- Maintained a fast, fun, and friendly checkout experience by leading cart attendants, cashiers,and service desk employees.- Processed transactions, price adjustments, returns and defective merchandise.- Provided excellent guest service… Show more - Performed front-end opening and closing procedures, consistently utilizing sound judgementand attention to detail. This included cash reconciliation for the entire store and preparation ofdaily cash funds for all registers.- Maintained a fast, fun, and friendly checkout experience by leading cart attendants, cashiers,and service desk employees.- Processed transactions, price adjustments, returns and defective merchandise.- Provided excellent guest service by acting quickly to assist guests with creative solutions tocomplex issues. Show less

Rochester, New York Area

- Collaborated with the team in strategic planning of a summer enrichment program forRochester students living in poverty.- Wrote and submitted five grant proposals to philanthropic organizations, demonstratingeffective written communication.- Designed marketing materials, including brochures, donation cards, and donor presentations.- Assisted in the development of web content.

Plattsburgh, New York

- One-year contract creating and implementing the inaugural advancement plan and annualoperating budget. Coordinated all fundraising activities including annual giving, major gifts, giftprocessing and donor recognition programs.- Designed and oversaw production of all major publications including the annual magazine,annual report, 2 school brochures and 10 newspaper advertisements.- Developed and managed alumni and constituent relations programs. Maintained… Show more - One-year contract creating and implementing the inaugural advancement plan and annualoperating budget. Coordinated all fundraising activities including annual giving, major gifts, giftprocessing and donor recognition programs.- Designed and oversaw production of all major publications including the annual magazine,annual report, 2 school brochures and 10 newspaper advertisements.- Developed and managed alumni and constituent relations programs. Maintained theconstituent database.- Developed and implemented enrollment strategies to increase recruitment and studentretention. Show less

Mpa, Public And Nonprofit Management

Bachelor Of Arts, History And Political Science

Activities and Societies: Phi Eta Sigma, Phi Alpha Theta, Pi Gamma Mu