Eric Schultz Email & Phone Number

Bellingham, Wa, Us

Washington, Dc, Us

Vista, California, Us

- Primary architect for multiple client ServiceNow implementations and deployments. Played instrumental role in leading one client to renew $1MM managed services contract.- Designed and implemented recursive data propagation script affecting thousands of CMDB objects, featuring configurable filters for included CIs as well as rules for value propagation for each CI class.- Designed and implemented custom hardware order guide solution featuring automated rule base maintenance, dynamic catalog and asset task assignment, as well as form behavior/security based on user attributes and form data.- Designed and implemented custom Service Portal widgets to preview Idea, Change, Story, and Knowledge (including article content) record information before they are approved or rejected.- Designed and implemented dozens of solutions to meet client requirements in ITSM, SPM, ITOM, CSM, Service Portal, IT Security and other applications with an emphasis on robustness, scalability and maintainability.

Vista, California, Us

- Implemented inbound integration point for customer service case data through import sets in heavily domain separated instance.- Gained proficiency in configuring and developing for the following ServiceNow applications: ITSM, ITOM, Customer Service Management, HR Service Delivery and more.- Regular work to design and implement complex catalog items, workflows, flows, integrations, service portal pages and widgets, business rules, scheduled jobs, server and client-callable script includes, client scripts, and more.

Santa Rosa, Ca, Us

- Developed custom Workday integration project impacting all onboards and internal job changes. Designed and implemented multiple catalog items and workflows with bidirectional SOAP integration points for handling approvals, notification, and exchange of data.- Designed and implemented ServiceNow integration with Sailpoint IdentityNow enabling dynamic, user-tailored offboarding based on the application access they actually had.- Worked with agile team that held regular agile ceremonies and performed weekly change deployments. Integrated several external applications with ServiceNow. Developed for applications such as ITSM, Discovery & CMDB, GRC, Workplace Service Delivery, Walk-Up Experience, Vendor Management, Contract Management, and more.

Tacoma, Wa, Us

- Developed, tested, and maintained several applications in ServiceNow instance including applications for four departments including IT, HR, Finance, and Legal; 500+ fulfillers, and 10,000+ end users.- Developed ServiceNow integration with 8x8 Communications Platform to facilitate IT Service Desk call metadata and recording import, enabling easy location and playback of service desk phone calls.- Gained experience with many areas of the ServiceNow platform including: ITSM, ITOM, Workflows, Service Catalog, Service Portal, CMS Portals, Orchestration (AD automation with PowerShell), Script Includes, and more.- Gained proficiency in the following programming languages and tools: JavaScript, PowerShell, AngularJS, XML processing, HTML, CSS, Python, REST and SOAP web requests, AJAX, regular expressions.

Tacoma, Wa, Us

- Member of a three-person team that transitioned over 600 offices in the United States and Canada to a voice over IP (VoIP) phone system over six months, contributing to an annual savings of more than $3MM.- Acted as administrator for VoIP system during rollout, processing hundreds of requests for changes in call routing and phone system configuration. Engaged in regular troubleshooting of issues with phone and other networked systems.

Eugene, Or, Us

- Installed, repaired and maintained desktops and laptops as well as other peripherals.- Provided software and hardware solutions for various client needs.- Helped users understand how to operate their systems as efficiently as possible.

Bachelor’S Degree, Computer Science

Certification Of Programming In C, Computer Science