Renewal Management Team (Cdn Service Sales Operations)
Responsible for coordinating the activities for quotation and renewal of voice and data service contracts in Canada, maximizing the speed and accuracy of contract entitlements & identifying additional revenue opportunities through database mining.Enabled service contract renewals worth millions of $ by analyzing the status of 1000’s of contracts, notifying the service team to produce the quotes, creating custom renewal opportunities for account reps on Salesforce.com, creating dashboards and reports to monitor progress, and chairing weekly meetings to drive results.Expedited Customer Orders and improved cash flow by tracking the entitlement of service POs, publishing status reports and leading cross-functional meetings to identify obstacles and enable billings.Improved quality, reduced customer escalations and improved operations efficiency by writing custom queries which compared information in various databases to identify service contract errors and correct them. Enabled the quoting, entitlement and billing of the most complex heritage Nortel Service Contracts by either producing the quotes or creating the detailed action plans necessary to entitle the contracts with Service entitlement team.Increased effectiveness of sales and service teams by facilitating a lean Kaizen event which improved the speed, accuracy and effectiveness of service quotes in Canada.Identified additional revenue opportunities by comparing the various sales and service databases to uncover gaps and upgrade opportunities.