Melissa Penenori Email and Phone Number
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At Advance Auto Parts, my leadership extends beyond traditional HR roles, incorporating strategic initiatives that drive customer success and operational excellence. As a seasoned HR professional, my journey includes a pivotal tenure at Amazon as an HR Business Partner II, where I honed skills in manufacturing process improvement and customer relationship management.Our team's success at Amazon was built on a foundation of robust process optimization and a commitment to quality. We delivered lean solutions that fostered a world-class environment and enhanced the customer experience. Now, at Advance Auto Parts, these competencies are leveraged to implement HR strategies that engage and empower our workforce, ensuring that every team member contributes to our shared mission of customer-centric excellence.
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Regional Human Resources Manager - West CoastAdvance Auto Parts May 2023 - PresentRaleigh, Nc, Us
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Hr Business Partner IiAmazon Sep 2022 - May 2023Seattle, Wa, Us -
Operations Area Manager IiAmazon Aug 2020 - Sep 2022Seattle, Wa, UsProvided senior-level leadership to a team of 100+ associates for the inbound department at a North American Fulfillment Center. I develop a world-class quality control environment and optimize customer experience through execution of realistic performance goals. I monitor performance of all areas, identify new process improvement opportunities, and deliver creative lean solutions to initiate productive change. I evaluate and address emerging scheduling issues for Proxemics and implement proactive measures to avoid interruptions. I reduce defects by managing shift staffing, monitoring backlog, and leveraging IRDR on Sunday shift. I streamline operations and meet productivity needs by initiating optimal resource allocation plans.Highlights of accomplishment in this role include:• I boosted coverage and achieved annual savings of $483K by collaborating with Safety and HR department.• I increased building social distancing score by 7% through orchestrating data-driven COVID safety protocols and coaching associates on new safety practices.• I achieved significant savings of $125K by implementing comprehensive SOS Staffing Procedure, including station stickers specific to ICQA.
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General ManagerCompass Group Jul 2018 - Aug 2020Chertsey, Surrey, GbAs GM, I headed a team of 4 direct and 17 indirect reports on routine business operations, staff performance, P&L, and customer success initiatives to produce annual revenue of more than $2.75M. I oversaw high-profile and matrixed client portfolio and provided required assistance to improve the experience. I promoted a culture of performance excellence by coordinating a wide range of HR activities. I envisioned quarterly forecasts, annual budgets, financial reporting, and long-term planning strategies to minimize operating costs, capture market share, and enhance customer experience. I met pre-defined financial goals by analyzing performance, identifying bottlenecks, and recommending corrective action plans.Highlights of accomplishments in this role include:• I improved break schedules and built synergy within the employee base by directing the seamless implementation of an online ordering platform.• I increased engagement rate across Dish resources and improved employees’ morale by launching a web-based application for pre-orders in collaboration with Compass and the Dish IT team.• I maintained position in top five sales leaders by achieving 120% of annual cross-sales goal and achieving sales of $90K against a target of $75K.• I transitioned three vendor accounts to Compass holdings and led individual implementation team to drive installations, upgrades, and integration of 3K SKUs for a new POS. -
Director Of OperationsAramark Mar 2016 - Jul 2018Philadelphia, Pennsylvania, UsDuring this employment, I steered all aspects of multifaceted operations, including P&L oversight, HR, performance management, and event coordination. I delivered hands-on leadership to a team of four direct and 200 indirect reports and motivated team members to achieve both individual and team objectives. I earned promotion to Interim GM for overseeing all facets of HR management for 300+ seasonal employees, such as the development of training programs across yearly orientations, safety, and education of beverage services. I managed club-level and concession operations, such as employee training for grand opening of the new Minnesota Vikings Stadium.Highlights of accomplishments in this role include:• I transformed underperforming concession stand to “We Proudly Serve Starbucks” by overseeing impactful employee training initiatives, establishing inventory pars to maintain stock levels, and streamlining purchase order management.• I increased day-to-day sales by $1K and enhanced event profit margins by 50% by expanding product offerings and adding alternative beverages.• I planned and organized major events in partnership with promoters to drive backstage VIP functions, spirits, and green rooms across 156 concerts; 2016 film release titled "On The Rocks," and live entertainment.• I oversaw company’s 1st annual Red Rocks Brewfest and BBQ while collaborating with 30+ distinct breweries and live performances that resulted in a 500% increase in attendees. -
Catering & Premium Services ManagerAramark May 2014 - Mar 2016Philadelphia, Pennsylvania, UsIn this capacity, I supervised 400 union staff members across catering and premium service operations for the convention center while adhering to applicable policies and procedures. I provided support to Aramark properties for seamless execution of high-profile events, such as USC Galen Center, NRG Stadium, and Las Vegas Convention Center. I led all facets of a plated dinner event for 7K attendees while finalizing deliverables within predefined constraints.Highlights of accomplishments in this role include:• I achieved $16M annual sales while managing payroll reporting, performance evaluations, and catering event logistics.• I managed procurement of goods, analyzed costs to control budget expenditures, and coordinated the H&S program to ensure 100% compliance.
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Food & Beverage ManagerSouthwestern Yacht Club Inc Aug 2011 - Oct 2013San Diego, California, UsWhile working as Food and Beverage Manager, I provided hands-on leadership to a team of 30 associates on overseeing routine F&B operations, facility management, product procurement, menu pricing/development, and vendor negotiations. I managed an OPEX budget of $1M, analyzed variances, and designed effective plans to minimize budget deviation. I strengthened aging vendor relationships by conducting analysis and recommending corrective action plans.Highlights of accomplishments in this role include:• I improved revenue growth and customer satisfaction by managing all aspects of themed events, including product strategy, innovative marketing, vendor relationships, and creative pricing structures.• I was commended by executive management for delivering outstanding results: coordinated end-to-end management of 50 wedding events, achieved 100% client satisfaction rating, and boosted new booking requests by 15% within one year.• I reduced employee turnover by 100% through design and execution of employee satisfaction surveys and integration of team-building events.
Melissa Penenori Skills
Melissa Penenori Education Details
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University Of South CarolinaHotel Restaurant Tourism Management
Frequently Asked Questions about Melissa Penenori
What company does Melissa Penenori work for?
Melissa Penenori works for Advance Auto Parts
What is Melissa Penenori's role at the current company?
Melissa Penenori's current role is Regional HR Manager @ Advance Auto Parts | Driving Customer Success.
What is Melissa Penenori's email address?
Melissa Penenori's email address is me****@****zon.com
What is Melissa Penenori's direct phone number?
Melissa Penenori's direct phone number is (800) 388*****
What schools did Melissa Penenori attend?
Melissa Penenori attended University Of South Carolina.
What skills is Melissa Penenori known for?
Melissa Penenori has skills like Customer Service, Event Management, Banquets, Budgets, Training And Development, Microsoft Office, Cash Management, Decision Making, Supervisory Skills, Sales Management, Budgeting, Menu Costing.
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