Michael Schumer Email & Phone Number

Fargo, Nd, Us

Fargo, Nd, Us

Fargo, North Dakota, Us

- Acted as primary point of escalations for high priority issues both internally and externally- Handled wide array of complex network, server, and software issues- Assisted in managing and troubleshooting issues for a diverse array of types and sizes of networks (small/medium/large)- Gained experience working with Connectwise tools such as Manage, Automate, and RMM

Waite Park, Mn, Us

- Acted as support for 200+ onsite and offsite users; assisted with diverse end user situations such as troubleshooting connectivity issues, device malfunctions, and general technology related questions by utilizing ticketing software, training sessions and thorough documentation- Developed skills in various command line interfaces such as: Powershell, Bash, and Command to more effectively and quickly complete tasks as well as gained skills working within Active Directory and Azure to change passwords, create/remove users, manage licenses, and maintain domain workstations; also worked with programs such as Veeam Backup and Replication to maintain backups of all company computers in case of disaster recovery- Responsible for researching and presenting new IT software solutions for company as needed and determining what software would best serve organizations needs while being conscientious of costs and maintenance - Documented issues and created various ‘How-to’ guides for users and kept enterprise documentation library current and set to company standards as well as employed training sessions on software for advanced questions or clarifications - Collaborated with managing network firewalls to maintain network security and stability as well as separating network traffic through the use of VLANs to maintain network segregation between guest and corporate use; also responsible for new server setup and maintenance - Employed leadership and organization skills to create transparent workflows and project goals for help desk team to successfully complete software and hardware rollouts for organization such as migrations for MDM and VPN programs

Fargo, Nd, Us

- Developed sales and communications skills necessary for drawing in future clients- Enhanced customer service skills to an advanced level- Mitigated potential conflicts between various parties- Improved organizational skills to a much larger level

- Help to assist guests with any questions, comments, concerns- Further growing customer service skills- Work in fast-paced and spontaneous environment- Help a wide variety of guest and staff

Moorhead, Mn, Us

As a Resident Assistant -Honed my abilities as a leader, provided support to 20+ residents-Handled private documents and information-Gained conflict resolution skills-Interviewed potential candidates for the Resident Assistant position-Improved communication skills through providing resident hall tours for potential MSUM students-Developed great administrative skills from working the desk on a weekly basisAs a Desk Manager-Learned about the valuable characteristics of individuals from the hiring process for Office Assistants -Run a help desk that provides resources and services to on campus students-Learned to schedule workers-Provides support to staff members who require assistance-Creates a comfortable environment where individuals feel valued and are encouraged to work together as a team -Developed organizational skills from delivering mail to various complexes around campus-Bettered strength of individualization by empowering team members to grow in their own strengths

Bachelor’S Degree, Advertising W/ Minor In Photojournalism

General Education