Senior Implementation And Account Manager
Current• Manage diverse set of accounts for Payer, Pharma, Hospital and Value-based organizations• Responsible for customization and implementation of SaaS products based on client specifications • Successfully liaise with Software Development team, Quality Control, Operations and Management to progress product launches • Assist with managing IT service desk to resolve issues in timely manner• Maintained high satisfaction rate by providing exceptional customer and account services • Broad range of skills sets and experience developed while working at healthcare start-up• Software Expertise: JIRA, Zendesk, Tableau, Sendgrid, Google Suite, Twilio, MyVCM, Lucidchart, Firebase, Microsoft (Word, Excel, Power Point) and Google Suite