Craig ~ Email & Phone Number

Ontario, Canada

Montreal, Canada Area

In 2019, I started the next stage of my professional journey, working with a new company and new clients in the security industry, delving deeper into Threat Hunting and MITRE ATT&CK Framework implementation.Building upon my work at CGI, I have also gained experience with the following:⦁ Significant experience with FireEye HX and SentinelOne EDR content.

Ontario, Canada

Providing professional, short-term, cybersecurity contracts to corporate customers.

Ottawa, Ontario

Specializing in ArcSight content development, with a focus on MITRE ATT&CK Framework integration, including some work with LogPoint, as well as conversions from QRadar and Splunk, I designed, migrated and optimized content for a global environment, providing advanced security monitoring services to government, financial and retail sectors.

Ottawa, Ontario

As part of a 24/7 team, I helped provide companies in the private, public and government sectors in a global environment, with network security services. We monitored, analyzed and addressed intrusion events using a wide variety of software and hardware IPS and IDS systems, including wide area network firewalls, anti-virus protection and a vast range of.

I provided front-line technical support and management of front-line support for residential and business customers, in home and in office installations and troubleshooting, pre-site surveys for new customers, resite surveys for existing customers, equipment testing and inter-business communications.I also looked after stocking, testing and maintaining.

I managed teams of agents in a cell center environment for end-user customer support with technical, sales and customer service campaigns. I was responsible for hiring, training and developing employees. I developed tools, processes and strategies to improve individual, team and company performance, managing teams for both the Dell On Call and XPS Customer.

I managed teams of front line agents in billing, sales and technical campaigns, drove business performance from a site and team performance level, trained and provided opportunities for expedient career development, developed training materials and real-time tools, managed quality, designed and launched new lines of business. I also worked overseas for an.

I owned and operated a commercial cleaning services company, providing me experience in direct sales, contract negotiations, accounting, workforce management, production and quality control.