Craig ~ Email & Phone Number

Ontario, Canada

Montreal, Canada Area

In 2019, I started the next stage of my professional journey, working with a new company and new clients in the security industry, delving deeper into Threat Hunting and MITRE ATT&CK Framework implementation.Building upon my work at CGI, I have also gained experience with the following:⦁ Significant experience with FireEye HX and SentinelOne EDR content creation⦁ Significant experience with Splunk content creation⦁ ELK Stack, specifically KibanaI have additionally participated on the in-depth evaluation and testing of multiple EDR/EPP solutions and subsequent implementation of these within a national, corporate environment; ongoing migrations between multiple SIEM, EDR and EPP solutions, as well as multiple corporate knowledge based systems, including JIRA and SNOW.

Ontario, Canada

Providing professional, short-term, cybersecurity contracts to corporate customers.

Ottawa, Ontario

Specializing in ArcSight content development, with a focus on MITRE ATT&CK Framework integration, including some work with LogPoint, as well as conversions from QRadar and Splunk, I designed, migrated and optimized content for a global environment, providing advanced security monitoring services to government, financial and retail sectors.

Ottawa, Ontario

As part of a 24/7 team, I helped provide companies in the private, public and government sectors in a global environment, with network security services. We monitored, analyzed and addressed intrusion events using a wide variety of software and hardware IPS and IDS systems, including wide area network firewalls, anti-virus protection and a vast range of additional network security appliances.As a Senior Security Analyst, I helped develop and maintain quality controls, provide content and process improvements, oversaw employee training and performance management, and engaged in direct client consultation across a broad range of industry and team environments.Network Security Technology Experience:⦁ SIEM: ArcSight, QRadar⦁ Syslog: Windows & Linux/Unix⦁ Corporate AntiVirus: Kaspersky, McAfee ePO, Microsoft, Symantec⦁ DDoS: Radware DDoS Protector⦁ Encryption: Entrust, PGP, WinZIP⦁ IDS/IPS: Cisco ASA, ASDM & NetFlow, Enterasys Dragon, Fortiguard UTM, IBM ISS, Juniper IDP, Lancope StealthWatch, McAfee DSM, Motorola ADSP, SourceFire, SNORT, Trend Micro DSM⦁ Virtualization: VMware, VirtualBox⦁ VPN: Cisco, Juniper⦁ WAF & DAM: F5 ASM WAF, Imperva SecureSphere⦁ Web Content Filtering: Websense, Fortinet, ZScaler⦁ Web Design: HTML, CSS, JavaScript⦁ Other: CyberArk, PuTTY, RSA SecurID, BMC Remedy, WireShark, WinSCP

I provided front-line technical support and management of front-line support for residential and business customers, in home and in office installations and troubleshooting, pre-site surveys for new customers, resite surveys for existing customers, equipment testing and inter-business communications.I also looked after stocking, testing and maintaining equipment from suppliers for resale and rental.I developed and documented the entire Policies and Procedures manual for the Technical Support department, launched Online Chat Support and a Customer Satisfaction Survey program.I managed all aspects of the Technical Support team operations, discipline, coaching, reviews and new hire process.I also identified, documented and implemented new process opportunities as required, including redesigning the Technical Support section of the website for customers and developing a remote desktop support model.

I managed teams of agents in a cell center environment for end-user customer support with technical, sales and customer service campaigns. I was responsible for hiring, training and developing employees. I developed tools, processes and strategies to improve individual, team and company performance, managing teams for both the Dell On Call and XPS Customer Care divisions.

I managed teams of front line agents in billing, sales and technical campaigns, drove business performance from a site and team performance level, trained and provided opportunities for expedient career development, developed training materials and real-time tools, managed quality, designed and launched new lines of business. I also worked overseas for an extended period of time training agents, developing a new line of business, grooming new management staff, developing tools and overseeing site operations.

I owned and operated a commercial cleaning services company, providing me experience in direct sales, contract negotiations, accounting, workforce management, production and quality control.