Michael Schwager Email & Phone Number

Draper, Ut, Us

I spearhead the acquisition and cultivation of multi-year partnerships within the mobile and wireless device leasing sector, driving market expansion and strategic growth. Collaborate closely with cross-functional teams to secure agreements with enterprise wireless dealers, while also nurturing relationships with key decision-makers across the wireless ecosystem. With a keen focus on structuring and negotiating multi-year contracts, driving business development initiatives within the financial services industry and the wireless retail sector.

Englewood, Co, Us

Leadership and Strategic Planning:• Develop strategic market distribution plans that drive sales channel performance, increase brand awareness, and deepen market presence, achieving new subscriber and engagement quotas (top 3 in the nation).• Design 90-day strategic plans for new stores, guiding them on best practices for building business.• Crafted new quota-based strategies, implemented new commission plans, and transitioned 300+ account partners to new platforms, streamlining operations and facilitating Dish Network’s acquisition of Boost.• Supported Boost’s 2018 expansion into Puerto Rico by utilizing knowledge of unique rules and regulations within the territory, successfully expanding the customer base.Team Building and Communication:• Onboard new account partners (30+), direct training programs, guide field-facing sales teams, and align go-to-market promotional sales, driving top-line results.• Lead regional calls, all-hands “state of business” meetings with 1K+ locations, and business reviews with major account partners, presenting company goals and evaluating monthly forecasts.• Promoted company morale and engagement during COVID-19 pandemic by developing “Boost Olympics,” a 2-day, region-by-region trivia event with 500+ people.• Launched “A-Team” conference calls, helping leaders and their teams connect and overcome challenges in a safe, supported environment.Cross-functional Collaboration:• Collaborate with a 15+ person leadership team, including marketing, operations, inventory, and legal divisions.• Led the nation in the highest volume of Emergency Broadband Programs in 2021, working closely with the training department to expand sales nationwide.

Littleton, Colorado, Us

Overland Park, Kansas, Us

Management and Sales Forecasting:• Managed 65 retail locations, 600+ employees across 5 states, and 7 district managers, promoting customer loyalty and career development, leading to $1.5B in annual revenue.• Facilitated regional expansion initiative, opening 16 corporate retail locations, and hiring and training 8 new district sales managers across 7 states.• Created accurate sales forecasting models, identified customer trends, and enhanced customer satisfaction, exceeding handset sales goals (115%).• Convened yearly all-hands leadership meetings and quarterly district/store manager meetings, reviewing performance, forecasting, and personnel development.Training and Process Improvement:• Harmonized management training and success metrics throughout the district by creating a retail store management training program, leading to increased sales and employee retention.• Trained teams on how to recognize and ask questions to identify the most beneficial sales approach, increasing small business sales in retail stores by 15%.• Collaborated with recruiting and human resource teams, building innovative platforms to identify top employees.

Ridgefield Park, Nj, Us

Strategic Roadmaps and Relationship Building:• Oversaw 17 account managers and facilitated store cohesion by forging concrete relationships with key principles, owners, and carrier leadership, driving profitability across 1.5K+ retail locations.• Designed and implemented strategic execution roadmaps, such as demand generation programs to incentivize meeting sales forecast goals, garnering $7.7M in incremental revenue.Team Development and Training:• Developed new hire sales training program, standardizing training curriculums, equalizing opportunities, improving morale, and creating best practices. The program was later adopted nationwide.• Conducted Strength Finders 2.0 with the San Francisco team, identifying individual strengths to assist managers in better understanding and maximizing employees’ talents.

Bellevue, Wa, Us

Seventeen years of progressive responsibility in retail channel. Career advancement from Store Manager to District, Regional, and Market Manager. Acted as interim Regional Director.One of only six selected for the Leadership Unlimited Program which prepares the participant for the role of Regional Director. Developed programs for leadership development at the store and market level which were adopted as channel wide initiatives.Consistently met and exceeded metrics, including sales goals, revenue targets, and customer satisfaction

Bellevue, Wa, Us

Responsible for 14 retail stores producing $60M in sales revenue and management of team of 180+ employees, including 44 in store level leadership roles. Expanded small business presence in the market, leading to the #1 ranking in business sales within the retail channel.• Member of the Small Business Council (top 12 District managers)• Repurposed Sales Floor Coaching Program training materials: new content adopted nationwide• Facilitated small business training for 50 sales leaders in New York• Mentor for new District Managers• Highest monthly subscriber growth in company resulting in $6M-$8M in monthly revenue.• Averaged 30% year over year sales growth.

Bellevue, Wa, Us

Responsible for expanding retail presence in the market through cultural and demographic research in order to aid in appropriate site selection for new or relocated retail stores. Restructured market into tiers, based on sales revenue, and ensured operational and procedural compliance.• Created and facilitated onboarding program for Store Managers, Regional Managers, and new District Managers, focused on career development.• Implemented incentive programs including quarterly rewards and recognition.• Oversight and management of operational and financial performance including reconciliation of monthly labor and cost reports, expense reports, and scheduling.• Devised competitive market strategies in partnership with retail store operations team. Developed aggressive marketing campaigns to drive incremental sales growth.

Bellevue, Wa, Us

Leader of 16 wireless retail stores with responsibility for sales, operations, finance, and human resources. Created and implemented training and development programs. Analyzed market potential and developed strategic plans to target growth potential.• Developed and trained retail store management personnel• Achieved company wide top 2 ranking in Customer Delight (based on service excellence survey scoring)• Lowered churn by over 1% in region