Oversee daily operations to ensure goals are achieved. Participate in personnel matters, general administration, and business planning. Monitor multiple project budgets annually and project schedules for various projects simultaneously. Reduced the company operating budget by 15% through rebalanced departments and client focus. Built and maintained effective accounts receivable and cash flow monitoring systems. Boost company efficiency through technology upgrades and process improvements mainly, IT strategies and operations, in addition to cost-optimization and innovation. Collaborate with other leadership in the planning and implementation of technology road maps and research.

Manager of a Software Engineering team responsible for driving high-performance and innovative software engineering development via agile practices. Responsible for providing leadership guidance and mentorship to an engineering team that builds the latest NCR eCommerce Solution for SMB and enterprise customers in the Hospitality industry. Cross-functional teaming with project managers, full-stack engineers, product managers, and product delivery teams to provide successful customer solutions.

Orchestrate cross-functional efforts of a team of over 50 employees in daily business operations; manage employee relations and strategy development efforts. Human Resources: Employee Onboarding and Payroll SpecialistPlan and review compensation actions; enforcing policies and proceduresForecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actionsAnalyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changesManage communication and coordination between internal cross-functional teams to achieve targeted milestonesProject tracking/monitoring, development, and assessmentsReview and approve all operational invoices and ensure they are submitted for paymentReview Client Agreements, Submit/Track Accounts Payables and Account Receivables, Payment ReconciliationCoordinate Green Card and H1B Visa for new/extension applicants. Oversee and regulate day to day Business Operations for 2 Subsidiaries of CommerceCX Inc (India / Netherlands)Serve as the focal point for targeted accounts by establishing and driving a development plan to deliver positive client outcomesWork closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Oversaw and managed diverse teams on conducting thorough analysis for Fortune 500 companies’ utilization of IBM contracts. Coordinated efforts with other teams on the development and delivery of proof of concepts.Held full accountability for optimizing the operational processes for 3 separate service brands for North America in support of contract management and billing/invoicing functions.Accounts Receivables tracking for IBM Fortune 500 companiesDesigned and facilitated training for 45+ Contract Administrators in a global environment.Drafted and established Standard Operating Procedures (SOPs) for registration of cloud services, managed service, inside sales, and complex / long-term contracts.Function as Subject Matter Expert (SME) on process, contracting, business controls, and execution. Well-versed in SOX compliance. Employed root cause analysis to identify, isolate, and remediate ongoing technical issues. Documented findings to prevent recurrences.