Steve Schwartz Email & Phone Number

Washington, Dc, Us

Bethesda, Md, Us

As Head of Operations and EOS Integrator at Greysteel, a leading Commercial Real Estate and Capital Markets Services firm, I led Transaction Operations, Marketing, Finance, Business Administration, Technology, HR, and Vendor Management, integrating all the major functions of the business and working collaboratively across the Leadership Team. I led cross-functional teams in execution of solutions that enable scaling of operations to support continued growth of the business and provide our clients and Advisors with unparalleled services.

I provide process improvement, program management, business architecture, strategy, and change management expertise to help client organizations bring about transformation. Led transformation efforts in the Asset Management and Loss Mitigation space for Fannie Mae Multifamily, driving innovation, efficiency, and cost savings and enhancing credit risk management and customer and employee experience. Drove successful systems implementations, including Salesforce and AWS-based solutions, Encompass, and other lending and asset management tools across consumer lending, commercial lending, and commercial real estate.

Mclean, Va, Us

As Head of Credit Process Improvement for Capital One Commercial Banking, I led an organization charged with identifying and implementing improvements across the lending process and managing complex change efforts. Through development, implementation, and extensive analysis of performance metrics, and leveraging methodologies such as Lean Six Sigma and Kaizen, I drove innovation, efficiency, and process and technology changes throughout the Underwriting, Closing, and Operations areas of the credit process in the Commercial Real Estate (CRE) and Commercial and Industrial (C&I) lines of business. By developing metrics-based reporting and advanced analytics, I provided line leaders with the information and insights they needed to better manage their business units.

Washington, District Of Columbia, Us

Director of the Operations and Technology PMO, a centralized project management organization responsible for establishing the standards and processes needed to ensure quality, integration, and consistency across a $100M+ portfolio of projects. Developed, improved, and managed processes to track and report on project pipeline, resource demand and capacity, project financials, change requests, technology release planning, project status, and portfolio budget status. Led unit of 12 in portfolio governance activities. Leveraged collaborative change management approaches to drive significant improvements in long-standing project management processes.

Conduct research, acquisition, property management, renovation, rental, and sale of multifamily properties. Acquired, renovated, and rented or sold multifamily properties, providing affordable housing in lower-income areas of the Washington DC metro area and throughout Baltimore. Support low-income tenants in obtaining rental assistance from Section 8 and other housing assistance programs. Manage residential and commercial real estate matters throughout the lifecycle, from property searches, underwriting, due diligence, negotiations, and contract review during acquisitions, to positioning, property management / operations, and development / execution of exit strategies.

Mclean, Va, Us

Managed a portfolio of client service projects and drove business development efforts in management consulting business. Led cross-functional teams of up to 30 associates and Project Managers in areas ranging from strategic planning and change management to business process improvement, organizational design, and training. Responsible for overall project success, including management of contracts, budgets, quality, schedule, staffing, and client satisfaction. Led large capture and proposal efforts, winning new business with both new and existing clients.

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Managed client service teams through multi-million dollar business process re-engineering, PMO / project management, compliance, business continuity planning, and risk management efforts. Clients included Capital One, Fannie Mae, Cigna, JPMorgan Chase, Time Warner, AARP, The World Bank, various Federal Government Agencies, and many others. Managed client delivery and business development efforts.

Randolph Afb, Tx, Us

Provided engineering and operational support to the $2.4B Global Positioning System (GPS) satellite constellation.

Bs, Mechanical Engineering; Engineering And Public Policy

Mba, Finance