Dustin Schwarz Email & Phone Number

I support Pay Ready's Client Advocacy and Operations teams, with a relentless passion for people, business values, efficiency, and operational excellence. I am responsible for delivering best-in-class customer support and results drawing on over 20 years of leadership experience in the multifamily industry.From Caterpillar's Leadership Development and Six Sigma Black Belt programs to my startup experience as employee number one at SlopeJet, I have shown the ability to lead large teams across multiple verticals to exceed business goals. This helped me develop an extensive background in leadership, product management, startups, technology, and operations. I have led domestic and global teams over one hundred people and been responsible for P&L on $10 million in annual revenue. I also hold a B.S. in Business from Iowa State University (Still mourning that Sweet 16 loss as of this update).Specialties: Customer Relationship Management | Residential/Multi-family Real Estate | Cross-Functional Leadership | Software as a Service (SaaS) | Vendor/BPO Relationships | Continuous Improvement | Operations Management | Leading Global Teams | Product Management | Lean Methodology | P&L Management | Customer Demos | Team Building | Six Sigma | Start-ups

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  Senior Vice President Operations

  Pay Ready

  Jun 2024 - Present

  SaaS based multifamily CRM and payment portal. 3 million+ unitsDelivering top-notch customer support, advocacy, and results through automation, AI, and process improvement. Achieving best-in-class bad debt recovery with less on-site intervention and cost while improving resident experience and preserving brand satisfaction.

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  Iowa State University

  Operations And Supply Chain Management