Mike Sciortino Email & Phone Number

Burbank, Ca, Us

Toronto, Ontario, Ca

Boca Raton, Florida, Us

Worldwide, Oo

DevOps engineer embedded directly into DataOps and MLOps teams to guide their development practices to align with Cloud-native best practices to build secure, scalable, resilient solutions.

Boston, Massachusetts, Us

Guided 25+ development teams to create key Service Level Indicators (SLIs) to develop accurate reliability-conscious Service Level Objectives (SLOs) that maximized uptime, minimized developer toil, and allowed for an 80% increase to developer productivity without impact to platform availability or business operations.Maintained service reliability and application health through extensive Datadog APM monitoring which allowed application teams to be aware of more than 85% of potential service impacting outages before they caused significant customer impact. Resolved significant Saltstack deployment issues that impacted environment automation during critical customer usage periods for our Saltstack environment of 500+ nodes and created maintenance automation to prevent further issues.Piloted complex migration of applications from Apache Mesos to Kubernetes which provided more robust job orchestration and reduced environment complexity while increasing functionality. Managed and maintained a large AWS cloud footprint through Terraform Enterprise and GitHub Enterprise and made use of both public and private modules to create version-controlled infrastructure that enables environments to be rapidly built without toil.Enabled self-service model for development teams to request resources via pull requests by creating reusable patterns to ensure consistent and production ready resource deployment.Created Jenkins/Concourse CI pipelines for multiple applications to automate the build process for development artifacts using Docker, Packer, and Artifactory which allowed changes to be tested early and often in the application lifecycle in a production-like environment.Implemented Packer to automate the creation of Amazon AMIs to speed up the deployment time on new instances by 90% and eliminated reliance on Saltstack and manual build processes for 100+ AMI variants.

Boston, Massachusetts, Us

Altamonte Springs, Florida, Us

During my time at ION 24/7, I always seek to improve our daily operations for every member of the organization to create a safer system of work that encourages rapid experimentation and business efficiency evolution. In pursuit of that goal, I have leveraged AWS CloudFormation to build a repeatable rapidly deployable, highly scalable, and resilient virtual telephony environment for each client that was migrated to AWS that was version controlled and consistent across clients. Additionally, I built a telephony dashboard using one client’s telephony provider API and PowerShell to visualize and resolve call distribution and flow issues outside of the provider's native functionality.

Northbrook, Il, Us

I provide all tiers of support for our end users across the country through both physical and remote support from triage to resolution. My work includes automated deployments of new software packages through SCCM, using PowerShell to automate of our new hire process to reduce the potential for human error, as well as a multitude of duties ranging from basic password resets up to more advanced environment wide administration such as monitoring patch deployments through SCCM. Additionally, I also built multiple SQL reports and SCCM queries to monitor our infrastructure in real-time depending on the needs of my time. I designed and implemented a solution built in PowerShell that allowed my coworkers to quickly organize data structures related to existing project data to allow our associates to be able to easily find data. The project utilized my knowledge of SQL, PowerShell, and involved techniques of data analysis to sort through 100k+ records to pull the appropriate data into the script to organize the data in a coherent file structure that was easily navigable.

San Diego, Ca, Us

Supported our Vernon Hills facility and remote users (more than 750+ users local and remote) around the country by providing 2nd and 3rd tier assistance. Identified opportunities to increase workflow efficiency by leveraging scripting languages such as PowerShell or batch files.Strong troubleshooting skills and ticket closure rates among my team while also identifying opportunities for process improvement between my coworkers and our Service Desk.Served as sole A/V support for global meetings through our Cisco Telepresence conferencing solutions that originated at my site. Administrated and resolved end user challenges related to our WebEx online conferencing solution and other A/V equipment including our digital signage. Provided Airwatch MDM support related to the enrollment of our user base that had Android and iOS devices.

Lake Forest, Illinois, Us

Managed the needs of my team (8+ employees across both Audio/Video teams to coordinate their schedules and make sure their work efficiently utilized their skill sets. I was responsible for running shows and training crew members or other personnel on the audio equipment through the use of QLab and MadMapper.

Lake Forest, Illinois, Us

I was responsible for all technology relating to video production in the college's theater department including the computers, projectors, networks, and mounting systems. I oversaw the design and artistic aesthetic that went into each show and leveraged appropriate video motifs as needed to ensure that our audience enjoyed their time in the theater during each performance.

Lake Forest, Illinois, Us

Since I started working at the college I have had a chance to hone my technical support skills through client interaction and working on a variety of different systems. Throughout my time at this job I have done work for the schools helpdesk and I also do work on the side for jobs the helpdesk can't take on. Replaced computers around campusStripped computers of parts and rebuilt them from the ground upRemoved viruses/Malware from Student computersBacked up data on computersLevel 2 Break/Fix Technician.Have done troubleshooting on printers.Various troubleshooting tasks for a variety of problems.Installed printers/scanners.Installed network hubs and switches.Fixed corrupted Windows files on XP/Vista/7.

I started doing consultant work in 2007 as a solution for local customers to get better quality of help then the higher priced technicians on a more affordable price. Since its inception I have worked with clients to fix their problems. Removed viruses and malware from customer computers.Troubleshoot client side connectivity issues.Diagnosed various driver issues.Never had to do a destructive restore in order to remove a virus. Have fixed all of the problems that I have come across. Replaced parts in client machines as needed

Master'S Degree, Information Management

Bachelor, Psychology