Masa S. Email & Phone Number

Tampa, FL, US

• Prepares new sales representatives by conducting training and activities to support new team member onboarding; develops individual training plan; provides resources and assistance.
• Conducts training sessions, events and learning activities for new and current Go to Market Sales Team Members.
• Gathers and analyzes data from feedback and learner performance to measure training effectiveness and individual team member growth; incorporate enhancements into training programs.
• Periodically observes sales encounters and collects feedback, results, and performance data of trainees after learning events; incorporate enhancements into training programs.
• Serve as part of an administration team for the access LMS system and other systems used to support learning efforts.
• Structures training plans to meet organizational and Go to Market team objectives.

Tampa, Florida, United States

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Tampa, Florida, United States

• Experienced Program Manager leading the development of sales educational programs across U.S. Commercial Healthcare Sales staff.Key Achievements:
• Experienced Program Manager leading the development of sales educational programs across U.S. Commercial Healthcare Sales staff.
• Refined the Early Career Producer Academy that generated 25% more sales by expanding the program to local markets nationwide in partnership with the Broker Advisor team.
• Improved existing broker education programs in partnership with Broker Advisor team and stakeholders which resulted in a 25% increase in Continuing Education utilization company wide.
• Developed strategy and management of the Specialty Solutions Educational and On-boarding Programs including Supplemental Health, Dental, and Vision, resulting in improved efficiency and communication within the US.
• Collaborated with Sales Management to assess the training needs of the sales executives via ServiceNow, and subsequently developed and implemented training programs including Continuing Education, Client Education, and.

United States

• Consultative Selling certified that prioritizes relationships and open dialogue to identify and provide solutions to a customer's needs. Consultative selling skills help Cigna’s Sales agents, managers, and broker.
• Developed and delivered 75+ virtual trainings on multiple topics annually to meet Federal Healthcare requirements.
• Mentors and develops new brokers as they are on boarded, triggering an increase of broker sales from 5% to 25% in 2020 alone.
• Consults with leadership teams to shape and refine training needs for the organization including Salesforce CRM and certified in Richardson Consultative Selling approach.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Direct marketing of Product Sales Training programs to corporate stakeholders spanning the Citibank network. Develop and implement staff training and customer education programs delivered via traditional live trainers.
• Developed in-house training program to meet Federal Reserve requirements; resulted in savings of $70K – $150K.
• Triggered $3M cost saving with redesign and new development of web-based training.
• Identified training gaps and established new cost-effective programs to meet those needs; received average rating of 4.2/5 by Global Learning Management System.

Tampa, Florida

• Designs and develops instructional material for customer training courses that support company technical products globally.
• Client relations project management.
• LMS administrator and coordinator.
• Create effective needs analysis, course development, and evaluation skills.
• Facilitate entry level and advanced level courses for global audiences.
• Uses multimedia technology and eLearning authoring tools.

• Created sales training curricula for inside and field representatives, including academic advisors. Disseminated programs via live presentations at multiple venues ranging from new-hire training to national.
• Cultivated collaborative relationships with Account Executives to maximize training relevance and facilitate ease of strategic implementation.
• Sales teams consistently achieved and exceeded sales goals by applying skills developed by training curricula.

Tampa, Florida, United States

• Managed direct sales to client base consisting of merchants, physicians’ offices, and clinics. Mastered product knowledge to create training modules designed to equip account executives with necessary expertise to.
• Implemented on-demand e-learning resulting in 35% reduction in required training time.
• Spurred sales by growing relationships with staff at large client medical sites thereby facilitating Salesforce network growth.

• Key Achievements:
• Effectively managed timelines and dependencies with stakeholders and functional partners
• Sales enablement cross functional lead to positively impact products sold through with revenue teams
• Created and managed client facing presentations
• Track and reported status of client engagements, with a focus on managing pipeline

• Marketed insurance policies to Medicaid and Medicare Advantage plans as well as individual policies to the general public. Provided direct sales support to Managed Medicare policies client base. Designed and.
• Key player in 2008 increase in membership from 1,000 to 25,000 members.
• Effectively trained 750 agents at over 20 brokerage firms.Contributed to 200% revenue expansion in Florida market by cultivating broker and end-user relationships.

M.Ed Masters, Education In Curriculum And Instruction With A Concentration In Educational Instruction Te, 3.63 Cum Gpa

Activities and Societies: American Society for Training and Development

B.A., International Studies