Su Jones, Phd Email & Phone Number

Greater Minneapolis-St. Paul Area

Atlanta

I joined as a Manager and advanced to lead as a Creative Director where I drove creative leadership for digital transformation and product innovation engagements as well as evolved the design practice.Drove creative leadership for engagements:* Partnered with account and client leadership to manage budget, business strategy, and customer experience vision.* Conceptualized and executed the creative strategy and vision for experiences across native mobile application, responsive website, in venue kiosk, and conversational interfaces.* Inventive solves of a wide range of design challenges in e-commerce, brand experiences, applications, integrated marketing, and artificial intelligence.* Trained team and clients on responsive, native and conversational designEvolved the design practice:* Established the Cognitive Capabilities for the Southeast by developing the tools and knowledge base around AI driven experiences, organizing multidisciplinary experts, and reinventing design tools tailored for AI driven design.* Assembled a design community that was one of the first in the region to embrace a Lean UX/Agile approach, sought after innovative craft, established new design practices, and nurtured individual and team growth.Additional experience: Graduate of Fellowship in Transformation Leadership Program - MBA style intensive program focused on Digital Business Transformation with coursework in Strategy, Technology, Design and Product. Curriculum included topics on Agile Methodology, Platform Business Models, Artificial Intelligence, Customer Centered Design, Business Valuation, Duarte Storytelling.Clients: US Bank, The Ritz-Carlton, OptumRx, UnitedHealth Group, Universal Orlando, Intercontinental Hotels Group (IHG), Vail Resorts, American International Group (AIG), Whole Foods Market, Michelin, Helzberg Diamonds, Jack in the Box, Cracker Barrel, Verizon Wireless, AT&T, Bed Bath & Beyond, The Home Depot, Walmart, Harley Davidson, Coca-Cola, Michael's

Atlanta Metropolitan Area

After finding a void of a diverse community around innovation, I assembled a multidisciplinary group and founded an Atlanta based community focused on exploring the impacts of technology on Transformational Experiences.Founding and guiding the community:* Recruiting leads in copy, visual design, marketing, technology, space design, event coordination, and outreach* Establishing the brand including the name, logo, swag design, and marketing materials* Coordination of 4 events with topics on:1 Hacking Architecture. Toolkit for a Blended Digital & Physical World2 Connected Homes: Beyond Alexa and Google Home. How Smart Are They?3 Breakthroughs for Creating Virtual and Augmented Reality Environments4 Cultural and Ethical Implications of Emerging Experiences* Recruitment for speakers, agenda, schedule, and event ticketing* Outreach for Atlanta community participation and event attendance

Atlanta, Ga

I led strategic & customer experience engagements as well as business development efforts, defining overall digital strategy and tactics through detailed experience design and usability testing for web and mobile interfaces. Responsibilities:* Executing the vision and designing the experience architecture for native and web experiences* Developing the strategy process and tools for the experience strategy domain which included competitive analysis, personas, and experience map* Managing & conduct strategic activities including competitive analysis, heuristic evaluation, content audit, stakeholder interviews & workshops, customer interviews & contextual inquiries.Clients: Georgia Pacific, Cardinal Health, Pennington, UPS, Johnson & Johnson

Atlanta, Georgia

I created the information architecture & interactive design, mentored information architects, and supported usability testing for e-commerce engagements.Responsibilities:* Gathered requirements through user & secondary research & key stakeholder meetings. * Developed sitemaps & wireframes, working closely with cross-disciplinary team members & presenting work-products to clients to negotiate & optimize designs. * Supported business development efforts as needed to provide advice on necessary user experience initiatives for a proposal & accurate estimates of user experience activities.Clients: Amway, Burt's Bees, Lowe's

Atlanta, Ga

Provide the administration, instruction and course development for Graduate level Business & Human Services programs. Responsibilities:* Managed and trained faculty to ensure top instructor performance and compliance with university policies. * Maintained consistent online course materials to meet program curriculum and quality standards. * Researched and synthesized online educational materials and case studies for course development. * Instructed and facilitated online graduate level coursesClients: Boston University, Capella University

Atlanta Metropolitan Area

I was a Money Service Business License owner in the Atlanta Metro Area. As a business owner, I developed and operated 2 check cashing stores that offered check cashing, money orders, money transfers, and prepaid credit cards. Responsibilities: * Ensured policy and procedures met Anti-Money Laundering Regulations and the Patriot Act requirements* Managed financial functions, including budgeting, accounting, forecasting, systems and reporting* Managed operational procedures including scheduling, business protocol, employee onboarding and human resource issues

Atlanta, Georgia

I oversaw the product design for the first online National Disease Surveillance System (NEDSS) for the Centers for Disease Control and Prevention. I also managed contracts for the organization with a total of $15M+ in annual revenue and over 85 team members.Responsibilities:*Presented the budget, schedule, resources and project progress of 8 contracts to high-level executives. *Managed task orders from initiation through closeout using tools such as scope statements, WBS, project plans and earned value analysis. *Led user research and product design of surveillance activities using observations, interviews, surveys, focus groups, personas, application and navigation flows, wireframes, visual compsClient: Centers for Disease Control & Prevention (CDC)

Bachelor’S Degree, Economics & Psychology

Doctor Of Philosophy (Ph.D.), Educational Psychology

Activities and Societies: Teaching and Research Assistant, Web Designer with the Michigan Department of Education