Steve Lawrence Email & Phone Number

Work with application engineers to craft marketing message for Cree products.

Facilitated acceptance of a new printing environment by creating user manuals and technical documentation.

Created documentation for previously undocumented software modules that comprise a software system that supports Sales Representatives.Facilitated use of standardized documentation for future changes by providing Revision Specification, Unit Specification and Deployment Specification document templates.

Collaborated closely with system architects, analysts, designers and sales and marketing personnel to gather and document requirements for project to provide a single on-line interface for groups to transact business with BCBSNC.Collaborated closely with system architects, analysts, and designers to analyze and evaluate feasibility of an outside vendor product, comparing it to current BCBSNC capabilities.

Ensured the timely completion of project documentation by writing, editing, formatting documents for all phases of a project to provide an electronic pedigree for all saleable pharmaceutical products.Simplified future document modifications by creating spreadsheet of document references for 120 project documents.

Technical development of content and presentation of on-line courseware for GSK quality management courses having world-wide audience.Assumed responsibility for reporting metrics on GSK quality management courses. Improved metrics to better reflect course completions, course availability and course ratings.

Simplified future intellectual property (IP) removal projects by using SQL to research and analyze 1 Documentum and 47 Oracle legacy databases to understand schemas, identify and locate IP and document procedures to remove IP.Facilitated transfer of support activities by researching use of Websphere MQ for message queuing and transfer and writing document that described easy-to-follow trouble-shooting procedures for support personnel.Promoted introduction of third-party data analysis web application by revising on-line FAQ and tutorial to reflect GSK’s use and working closely with developers to create technical user documentation for GSK-developed scripts for use by non-programmers.

Wrote requirement document/user manual, assisted in object-oriented high-level design, and tested simulator that enabled Tekelec to test a new product environment.Assisted Nippon Telegraph and Telephone Communicationsware and Sonus Networks introduce new Voice over Internet Protocol network into Japan by defining call processing, routing, signaling, and billing requirements, communicating daily with engineers in Japan and U.S., clarifying and explaining requirements, and reviewing design specifications and test plans, thereby ensuring requirements compliance.

Communicated daily with customers and developers to research, analyze, gather and document requirements for 100+ features in 18 software releases, did gap analysis, performed high-level design and generated cost estimates, ensuring that requirements were clearly communicated.Spearheaded update of 30-70 requirement documents per release by documenting the process, training and mentoring engineers in its use, identifying required document changes, tracking and reporting status, and modifying, reviewing and editing documents, resulting in updates consistently completed on or ahead of schedule.