• Inspire and lead a diverse, high energy, genuinely friendly, customer-centric team• Responsible for directing / managing in Toronto, and in two distinct locations in Quebec City• Direct and allocate work of employees to meet customer needs and to enhance the Olsen Retail experience. • Recognize and make adjustments throughout the workday as required• Build and establish amazing relationships with employees, customers, vendors/suppliers, and Corporate partners• Foster a continuous learning environment through ongoing formal and informal employee training that delivers the most knowledgeable and skilled team• Analyze and identify current customer buying trends while strategizing to meet anticipated future needs and preferences as well as providing related strategy recommendations to the Store Manager and appropriate Corporate teams• Increase sales through strategy development designed for local customer needs, balancing with the effective execution and team support of overall Olsen retail strategies• Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment• Recommend, execute, and complete merchandising initiatives in a consistently timely manner• Ensure proper cash handling, merchandising, and inventory control policies and procedures are precisely communicated and followed• Assess employee progress and provide continuous performance feedback both formally and informally• Maintain a safe working environment and protect company assets including people, merchandise, facilities, and money