• Manages the delivery of process and technology assessments for customers using multi-disciplinary teams. • Leads implementation of Bullhorn One for large, strategic Healthcare Staffing firms.

Consultant delivering strategic services for enterprise-level projects. Provides Program Management, Portfolio Management, process analysis, and decision support for all sizes of project work.Clients: 1218 Global, BNY Mellon, Genuent, FFL Partners, LLC

End-to-end Strategy Lead assigned to the Global Supply Chain Management Transformation Program. • Embedded across the program to align outcomes to departmental goals, strategies, and culture• Identify common solutions and escalate issues• Process design lead for Oracle AP migration (Map outcomes to Oracle capabilities or custom solutions, uncover “hidden” requirements, document future state process and technology flow)

Leadership of a workstream within the Global Supply Chain Management Transformation program chartered with understanding current business process, impacts of current technology support, controls environment, and overall effectiveness and efficiency. Responsibilities included:• Development of a Qualitative Assessment of current Global Supply Chain Management (Procurement, Contingent Labor, Accounts Payable, etc.) practices• Developed a process improvement roadmap and provided critical insight to other workstreams

Conducted a process/technology maturity assessment that provided visibility into potential areas of focus required to strengthen the market position of Genuent. • Conduct a review of existing Genuent process documentation, tools, and templates• Develop an index of processes and quality tools • Assess the relative efficacy of the current state• Analyze and vet Assessment Results• Develop Assessment Findings and potential solutions based on business priority

Management and delivery of strategic projects for Manpower, North America. Projects range from process and technology innovation, refining delivery capabilities, improving our branch structure, and keeping our products and services current with market needs - all with a focus on making it easier for clients, candidates, and franchises to work with us. Key projects:• Leadership of a comprehensive RFP to replace Manpower Front Office for North America• Leadership of a global technology and process maturity study to identify performance drivers/inhibitors for the staffing service offering. The study was used to identify globally where best practices existed and investment needed to occur• Broad support for key business strategies: Branch strategy, Improvement of Recruiting and Fulfillment effectiveness, development of new delivery channels, improved margin practices

Development and operational management for the Program Management Office for ManpowerGroup, North America. The PMO was designed to provide project and continuous improvement services for strategic, cross-departmental/cross-organizational initiatives, and to provide strategic portfolio planning capabilities across all brands for ManpowerGroup North America.Developed streamlined PMO Structure by implementing robust tools, practices, org structure, and controls:• Project Intake/scoping definition• Cost/Benefit Analysis with roll-up/roll-down from project to portfolio and business case approval process• Risk Management• Change Managment• Schedule Tracking• Resource allocation analysis (across portfolio)• Project/Program financial performance measurement (cost vs. estimate) and benefits recognition tracking• Six Sigma and Lean practices integrated with project lifecycle• Project After-Action ReviewsDelivery of key strategic business initiatives:ERP environment simplification• Infrastructure and Instance Consolidation - Consolidated multiple physical PeopleSoft instances, upgraded to a common version, and migrated support to North American IT resources• LOB Migrations - Migrated multiple business segments from legacy ERP tools to PeopleSoft and transitioned business processesTimekeeping Implementation - Extensive multi-year, cross-LOB initiative to migrate 40,000 ManpowerGroup timecards from legacy timekeeping tools onto Peoplenet. Sub-programs include:• Manpower Peoplenet migration• Experis Peoplenet Migration• Clock implementation (Manpower)• Third-Party Time Interfaces (cross-LOB)Support for business efficiency projects• Payroll Center consolidation• IT OutsourcingConducted key strategic discovery and scoped projects for:• Improved Client Setup and Order Management• Development of a cross-LOB recruiting and fulfillment improvement vision, technology roadmap, and implementation strategy

Program Director, Business Transformation team within ManpowerGroup North America. Reporting to the Finance leader this role entailed leadership of cross-organizational Business Transformation projects focused upon improved efficiency and effectiveness of ManpowerGroup back office operations.Responsibilities include:Back Office Program Director – Leadership of a program to develop and implement an integrated portfolio of projects to create agile, scalable, end-to-end processes that together, optimize efficiency of the order-to-cash value stream. Through the clear understanding of client and candidate needs, the team is chartered with the design and implementation of a solution that integrates people, processes, and technology. Definition of Execution Methodology – Development of a project execution framework that integrates the strengths of three disciplines core to success at ManpowerGroup: Project/Program Management, Lean Sigma, Change Management (Prosci)Project/Program Management SME – Providing training, coaching, and oversight for all Project/Program Management methodologies and deliverables for the Business Transformation PMO.

Provide support for the development of new and existing business by working as an internal consultant to provide solutions design, subject matter expertise, lead cross-functional project teams, develop infrastructure, provide market research, and facilitate knowledge transfer between all levels of business. Solutions Design functions to tie together Operations, Implementation, Sales, and Implementation by ensuring new business solutions are properly defined and deliver on the client need. Key projects include:• Development of a ManpowerGroup MSP Global Center of Excellence (MSP COE) to standardize the Managed Service Provider capabilities for ManpowerGroup worldwide• Adoption Manager, MSP Global Center of Excellence (MSP COE) for The Netherlands and Belgium. Implemented standardized MSP processes by training and supporting the Belgian and Dutch teams in the MSP framework defined by the MSP COE. • Management of the acquisition of TAPFIN by ManpowerGroup• Implementation of Microsoft SharePoint for document management• Development of an RFP Content library in MS SharePoint• Development of and ISO 9001 compliant quality management system inside MS SharePoint for Implementation documentation• Development of and ISO 9001 compliant quality management system inside MS SharePoint for Client-level SOP documentation• VMS Tool Selection Framework - Developed a decision support model that allows TAPFIN to provide a client-centric evaluation of which tools in the marketplace best fit the client requirements while gaining valuable insight about these requirements early in the sales cycle. • Sales Support and Implementation support

Management of all software infrastructure, design standards, and technology direction for Cartus. Program Management team-member for Project EDGE, a 4-year end-to-end redesign of Cartus operational systems utilizing Six Sigma methodology. Business process re-engineering was coupled with system re-design. Primary contact for technical vendors: RSA Security, Microsoft, Interwoven, Oracle.

Project Management and leadership of a “SWAT team” of technical specialists that engaged across multiple projects and eventually became a dedicated Application Architecture team. Designed the UI and Security subsystems of Cendant Mobility’s client and customer facing portals.Designed UI and Security subsystems for ATLAS, a web-based operational system for international service delivery. Implemented RSA ClearTrust Single Sign On solution for web-based applications. Implemented a document management system (Interwoven) and integrated into the client/customer portals to support client customization. Implemented an EAI solution (Microsoft BizTalk) to facilitate system-to-system communication. Managed key software infrastructure upgrades.