Stuart Coates Email & Phone Number

Portland, Oregon, United States

• Managed key operational functions, including staff onboarding, training, and development, ensuring smooth transitions during periods of change. • Oversaw the retail department, managing both in-store and online operations, including inventory control, product selection, and order fulfillment, while improving profitability and reducing costs.• Implemented technology-driven solutions to streamline daily operations, improve guest experiences, and optimize workspace functionality. • Played a critical role in maintaining a supportive, positive team culture through leadership transitions, fostering strong relationships and team cohesion.

Portland, Oregon, United States

Successfully relaunched a hotel after a change in ownership and a 9-month hiatus. Recruited and trained a proficient front desk team, integrated Notion for seamless daily operations, and devised strategies to boost revenue and elevate guest services. Supervised the selection and management of retail, minibar, and breakfast offerings, while implementing the EOS framework to optimize operations and align the team.

Portland, Oregon, United States

Responsible for managing the daily operations of the Front Office department. Responsible for assisting guests with check ins and outs, running daily reports, checking guest billing records, allocating rooms, handling guest transactions, maintaining a bank, answering phones, guest inquiries, as well as assisting with any retail purchases or inventory and utilizing a task management system.

Portland, Oregon, United States

Maintained Ripe Cooperative's printed brand assets including ingredient labels, instruction cards, and meal kit booklets.

Portland, Oregon, United States

• Oversee and direct the day to day operations of the restaurants for efficient and organized service• Supervise the team and the floor operations to maximize profitability, minimize legal liability, and follow regulations• Work with wider other management team to plan marketing, advertising and any special restaurant functions• Address any concerns from guests regarding food quality or service• Ensure sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas are followed.• Make sure the restaurants are compliant with all health and safety regulations.• Work with General Manager of R&B and Finance team to review and monitor expenses to ensure they conform to budget limitations. Work to improve financial performance.

Portland, Oregon, United States

Established and maintained departmental documentation such as operational budgets, standard procedures, run of shows, and banquet event orders. Spearheaded an initiative to consolidate event operations across the Paris, London, Chicago, New York City, and Los Angeles branches. Trained restaurant staff on service, food and wine tastings, event planning, and steps of service. Successfully executed over 100 events.

Portland, Oregon, United States

• The point person for all events, activations, and meetings within the Apartment from start to finish.• Work with the Meeting & Events Sales team to make sure that guests have everything they need for their events.• Assist in event billing and check in and out for events.

Portland, Oregon

Developed company checklists, forms, and a comprehensive training program for new hires based on comprehensive understanding of spa services, fitness classes, and membership options.

Portland, Oregon

Oversee the promotion, sales, coordination, and facilitation of groups and catering.

Portland, Oregon

Generated outbound and inbound sales for an ambitious four-building, 247-unit apartment complex in Portland, securing $1M in rental agreements. Coordinated with Engineering, Security, and Housekeeping teams while addressing public and resident inquiries. Assisted in community engagement initiatives and grand opening celebration.

Portland, Oregon Area

Process guest check-ins, assign rooms, compile and review daily reports, accommodate guest requests, process payment, assist management in the training, evaluation and motivation of new hires, oversee hotel cafe 1-3 days per week, prepare coffee and breakfast service.

Portland, Oregon

Office administration and event coordination in the bar industry. Scheduled meetings, planned company outings, and arranged global travel. Tracked event budgets, assisted in the sales of $2M in revenue, drafted and amended proposals, invoices, contracts, and reports, designed presentation decks.

Portland, Oregon

Directed a team of 10 multimedia interns and contributors for a magazine covering Portland’s arts & culture scene which included music, food, and long-form artist interviews. Developed brand strategy for the online arts & culture magazine. Managed social media presence and increased brand awareness.

Portland, Oregon

Conduct artist interviews, write concert and album reviews, contribute to calendar of weekly events, and communicate with public relations for event coverage, promotion, and consideration.

Portland Community College (Sylvania Campus)

Checked in/out library course reserves and technology, maintained library stacks, tracked missing and damaged materials, answered phones, distributed information of upcoming library & college events.

Bachelor Of Business Administration - Bba, Marketing

Associate Of Arts (A.A.), Arts, Entertainment, And Media Management

High School

Activities and Societies: Student Body President, Yearbook Editor-in-chief, Winter Pageant Committee, Prom King, Treasurer, Graduation.