With twenty years experience, Scott consults with organizations and individuals to drive strategic change based on surveys, HR metrics, and research that illuminate the connections between leadership, operations, customer loyalty and business results.Nationally recognized and frequently cited, Scott has consulted to improve the effectiveness of some of the most impressive organizations on the planet, representing diverse industries such as retail, financial services, high tech, health care, non-profit, and other service industries. He has authored numerous presentations and publications based on strategic human resources, research linking HR metrics to business performance, surveys and other job attitude and measurement topics. He frequently speaks at national conferences and company meetings.